H Residences - Private Apartments - Apartment Stay

The apartment was in a great location with views over Surfers Paradise Beach. The apartment wasn't very clean. Whilst we enjoyed our 4 night stay, we would not stay here again, especially for the price that was charged.

Terrible experience. Mould growing on doors. The constant smell was terrible. When I tried to tell the agent that leases this property, he said no-one else has complained and then began to say they have purchased new kettle and appliances . I note, others have also complained about this. This unit is not safe to stay in. I am also not one to complain. No apology. Very disappointed.

Amazing views, poorly stocked for later check-in 4 guests staying and 3 coffee sachets, 3 tea sachets and 4 single milk servings. No pool towels provided and weren’t advised to bring our own, we had to use our shower towels for the pool. No extra linen provided. Can’t contact anyone over the weekend, so if you need anything , or have a question, no one is available. It’s strictly stated NOT TO CONTACT THE HOTEL if you require anything. Deposit was processed and have to wait for refund. Was contacted about not dropping off keys and had to send a photo of the keys that were left on the counter as per instructions. Would not stay again as I felt somewhat led to believe that we were staying at the Hilton, not privately owned apartments that had no affiliation with the Hilton

Great views from the room! Only downside is lack of access to any amenities which is what people mostly care about when going on holiday. The room had a smell to it, almost like there was moisture in the room so we had to leave all the doors and windows open. The fan didn't work in the bathroom either. Communication with the property was quick and they responded promptly.