New Hall Hotel & Spa, Birmingham

酒店服務很差，要求添加被子時，服務員拿臟被子敷衍，要求更換時，竟然把被子扔在地上，並在地上操作更換被罩，服務態度極差，服務操作極其不規範。

What a stunningly beautiful building and grounds. So well kept and immaculately clean everywhere. I haven’t experienced such fabulous service in a long time, if ever. Literally nothing was too much trouble starting with the lovely Kris who greeted us in the car park and insisted on taking our luggage and opening every door for us. Sarah on reception went above and beyond by taking us on a tour and showing us the Grand Chamber and she was so knowledgeable on the history of the building. The delightful Mike in the restaurant who presented me with a black pudding challenge at breakfast to see if I could tell the difference between the normal and veggie one and then offered us a packed lunch for our onward journey. Keep up the good work guys. You’re all the best service providers I have ever encountered. I have never been so disappointed to leave somewhere and hope to make my way back sometime for a longer stay.

Wow what a lovely hotel! I only stayed one night but my room was very comfortable, quiet and spacious with a small sitting area with coffee table. The bathroom was also a good size. But what absolutely makes this hotel are the staff - without exception every single one of them was friendly, efficient and nothing was too much trouble - I must mention the lovely guy who helped me with my case to my room (I am so sorry I cannot remember his name) - he came back especially later with some information on the history of New Hall. He was an absolute credit to the hotel. I had a lovely nights stay and would recommend.

If we could give this hotel a 6 star, we would. We booked two standard double rooms for two nights on a bed and breakfast basis. We had booked this hotel for a place to stay while visiting an elderly relative in Ashby de La Zouch (which is a lovely town about an half an hour drive from the hotel). What really makes this hotel so special is the out of this world service received from employees, they really couldn't do enough for you. They even made a box up for our long drive home (which was thoroughly enjoyed). All the staff were very friendly and pleasant, but a special shout-out to Emma (who served us in the evening at the lounge) and Hannah (who served us at breakfast both mornings). Everything about this hotel was excellent. The traditional (but charming) rooms were immaculately clean and spacious, and the food was just incredible at both breakfast and at dinner. We could not fault this hotel one bit, and can't wait to come back in June!

Had the pleasure of staying overnight at this wonderful place, with amazing grounds, for a friends 60th birthday treat. From start to finish it was a 5* experience. I cannot fault the accommodation, ambience and the 10/10 polite, friendly and professional staff. Nothing was too much trouble. Topped off with a wonderful relaxing day using the spa facilities, a heavenly massage, day completed with an afternoon tea, before heading home. Thank you to everyone for an excellent 48hrs…..we will be back 👌

Oh my goodness, wow! Where to start.. the hotel and grounds are stunning, you can walk for miles, a moat, little lakes, beautifully kept gardens are all just so peaceful and breathtaking. The staff at the hotel obviously care, nothing is too much trouble, Olivia on reception was so welcoming, the team in the bar (sorry so bad at names). But they were all amazing and made us feel so welcome. We used the hotel as we’re going to Thomas land and Drayton manor, located a nice easy drive about 20mins. When we came back I decided to book a last minute trea**ent. The spa are is just in the grounds, the gym looked good, I don’t go to the gym! But we did use the pool and had a trea**ent with the lovely Kristina. All in all, we cannot wait to return. Thanks you Team New Hall

From the minute we arrived, everything was perfect. The venue is beautiful and so well maintained both inside the building and outside in the stunning grounds. Every meal we ate was beautiful and the service was of the highest standard. Every single member of staff we came into contact with was friendly, helpful and felt proud of the hotel and their role there. (a special shout out to Mike, in the restaurant - he was AMAZING and could teach a lot of venues about customer service). Our only complaint was that we didn't book for long enough and wish we had booked an extra night! We would love to return one day as it really is a special place.

My family and I (11 in total) visited New Hall for the Easter Sunday Egg hunt and afternoon tea. From the moment we arrived we were welcomed by all of the staff, the day was carefully planned out with maps for the children and adults, the marquee was kitted out in easter bunting and the tables laid all beautiful. It really was a superb day, a wonderful thing to do on Easter Sunday. The staff who served us were second to none - simply wonderful! Great with the children and everything was catered to suit all needs, nothing was too much trouble, I cannot recommend this event enough. A huge shout out to all of the staff who were so kind and friendly and helpful - thank you for a wonderful day New Hall!!

I visited New Hall Spa 21st March 2024 with my bestie we had a fabulous spa day & afternoon tea the quality was second to none I couldn't fault the day my therapist Steph was extremely attentive & professional she took her time over my massage trea**ent she definitely got rid of my stress i had a full massage with beautiful smelling oils she made me feel totally relaxed i feel great l will definitely be visiting New Hall again in the future for a day of relaxation & indulgence