The Townhouse Sutton

Every weekend has a concert until 3 am, so the 1st floor will be very nosey.

Bathroom was clearly not cleaned properly at all; dry toothpaste in the sink, hairs in the shower and dust everywhere. Very uncomfortable bed and pillows made it impossible to sleep well, coupled with the loud music from the bar going till 3am, something I did not know about at time of booking. It was noted in my confirmation email only but this info was only given to me after I booked a non refundable rate.

Not somewhere to stay during a weekend but staff were extremely friendly when approached

Property was fine, tho before checking out we had been watching 4 in a bed....the icing on the cake was the door handle coming off, meaning a battle to get out of the room. Continental breakfast? I had to ask for hot water for tea as the water in flask was cold, and I needed to search for a member of staff. Just cereal, yoghurt and cake, don't think that is adequate. Oh, and a warning on their website that the venue is a nightclub would have been useful. Not happy about being kept awake until 3pm by pounding music, and being told by a member of staff that we should have read the t's and C's before booking, accompanied by a smirk. Definitely would not recommend.

Great location, very friendly. Nice room but extremely noisy, music very loud until 3 am.. impossible to sleep and rest..

As stated in the description it was very noisy with music from the club and people chatting loudly outside. The heater in the room didn’t work. The knob to turn the shower on was broken. However the room was recent renovated and spacious. The bar area was lovely and staff were helpful

We had originally booked for 2 double beds in one room, when arriving we were in a family room with a double and 2 singles. I had checked with the hotel on the Thursday to ensure we had 2 double beds and all was agreed. The Lady on reception sorted an extra room for us with another double bed, no issues at all. Our shower in the family room had no hot water. When checking out I would’ve explained this issue only the woman on reception Sunday was on the phone. So never had chance. Other than that our room was spacious and modern. Bathroom could’ve been cleaned a little better and the hot towel radiator could’ve worked.

Really enjoyed the stay. The staff were friendly and helpful. Food was good and the rooms were clean.

this was an 'average' hotel, with limited food options. However, the receptionist - Louise - was a delight and very pleasant and made u feel welcome