Embassy Suites by Hilton Tampa Airport Westshore

Our check-in was horrible. The manager did not want to give me a room because the hotel “did not receive the payment from *******”, despite I paid for the reservation in December. Later, in about two hours they found the room after ******* agent stepped in. It costed me a headache and high blood pressure to my wife. This was a first time I experienced such unfriendly, careless behaviour from hotel staff.

Not a good property for people with disabilities especially the parking and the housekeeping know they found my watch and didn’t not return it and I went right back that same day and called multiple times they wouldn’t answer nor have they returned my call back still until this day

We "booked" a 2 bedroom suite for 5 adults. No, its a 2 bed suite. Yes there are 2 rooms. One bedroom 2 beds and one living room with a pull out sofa bed. The sofa bed had dirty linens. We arrived very late and just needed to crash so we over looked the miscommunication and made due with the sofa bed. The morning staff was fantastic when we asked for more towels as the room had only 2 bath towels. Breakfast was a serious perk of the stay. The shuttle driver was FANTASTIC and helped us get right to the car rental place.5 stars for him. Over all not bad would stay again if necessary. It got the job done for 5 weary travelers.

Booked and paid for a king size bed and suite; actually received a room with two double beds and a love seat. Small fridge and a microwave, hardly a suite.

Loved the room. Big Comfortable bed, slept like a baby!! Very clean. Every time I left they cleaned the GREAT JOB VERY CLEAN ROOM. Breakfast was very good too. Two free drinks during happy hour were great!! My only complaint would be it wasn't the room I ordered

Everything was excellent with the exception of no acceptable dining in the hotel. There used to be a dining room for dinner but apparently they took it out…that was a mistake on their part.

The transportation bus was great, very helpful and easy to call for a ride

The place is dingy, walls and carpet are dirty. The lady at the front desk ignored me for at least 5 minutes, all she had to do is say I'll be with you in a minute, but she acted like i wasn't even there. Parking was $18, ok, but its in a 4 level garage that has no elevator and is not connected to the hotel, so I had to make multiple trips up and down stairs from the garage to the hotel. The room had dirty hand prints on the walls, there was old popcorn on the floor of the kitchenette. The bathroom had hairs in the shower, and there was rust streaks on the tub. The carpet was gross and i wore shoes the whole time. Not a good place to stay.

An 8 min. drive from the airport, and close to shopping areas. Good location. Staff were very helpful and pleasant.