We had a terrible experience with the guest next to our room. They were all the night, from 1 am to 5.30 am arguing and in a violent attitude (not necessary to explain details, but very disgusting), and we were afraid with the situation. The isolation between rooms is very very deficient or not-existent. I went twice to the reception to complain. The boy in the desk called twice to the boss and he declined to change the room because they didn´t want to assume the cleaning of another room. I could see in the registration book that there were almost rooms unoccupied in our floor. The trea**ent of the owner in relation to the complicated situation we lived, was very inhuman, and the solution to our discomfort was very easy. IT IS THE WORST NIGHT I HAVE NEVER SPEND IN 26 YEARS TRAVELLING, AND NOT NECESSARY SLEEPING IN A 4 STARS HOTELS, BECOUSE THE ETHICS IS NOT RELATED WITH THE NUMBER OF STARS THAT YOUR ESTABLISHMENT HAVE.
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