Starfish Tobago

The food was horrible to be honest that would be the only thing I think they would need to fix in terms of a hotel location

The pool is the highlight of the property. Rooms need urgent updating, dining menu is limited (no allocation for vegetarians or vegans), stray animals on the property. Some staff are extremely friendly while some need extensive customer service training!

I enjoyed everything about this hotel the last time I stayed here (February 2023), however it was not the same this time around (December 2023). Service was not as good, food options were limited and rationed. A lotta times certain foods ran out and we were just told there is t anymore. Long lines to get food, had to wait for plates, beach towels. Just overall terrible. I recommended here to so many people because of my initial stay but I’ll have to give them a rest for a really long time or find some place else. I’m not sure if they could not handle to capacity of guests that checked in for the Christmas season. Starfish please fix asap

This is our third stay at starfish. There has been many updates since our first stay in early 2022. Room was clean and bed was very comfortable. WiFi was good throughout hotel. Food was delicious. Both restaurants were excellent. Noticed many new staff. Staff was very friendly and accommodating. We loved the addition of the covered seating areas by the pool. We met a new manager at the managers event. Very nice touch! It was obvious that he had done a great job making positive changes. He was so polite and pleasant towards us. We absolutely loved our stay.

Property needs upgrading and restaurant menu selection was limited with poor quality.

The room was in good condition but very dirty the first day, the room was broken, room service was at 5 in the afternoon. The breakfast was very limited and in general the staff did not have a good attitude

The property was accommodating however my expectations were misled by the advertising of what to expect. My understanding to be treated as an exceptional guest you must invest in an all inclusive package which I’m never interested in I like the freedom of moving around, I wouldn’t rate the resort as one of the worst but staffing improvements are needed. Overall I’ll rate them a (3).

Our stay was great. Friendly staff, great food and a very relaxing environment 10/10

I was very dissatisfied with my stay there. After waiting over 3 hours to check in, the hotel was unable to confirm that I had already paid for my trip. The receptionist insisted they were not contacted by ******* in any way, only to say 4 hours later that their phone was down and they could not be contacted. I therefore had to pay for my stay twice! Upon check out the hotel was still unable to confirm any contact from *******. Contrary to the description, there was no wifi in the rooms or anywhere else, except for the lobby. The running water was yellow and smelled of sewage, so did the toilets. The sink took overnight to empty even though the water pressure was incredibly low and the shower handle was broken and squinting water im every direction. They did not even provide hand towels and beach towels required a deposit. If you did not purchase the all inclusive pass, you could not purchase drinks at the bar, you had to pay at reception and then return to the bar or leave your card open for the duration of your stay instead of being able to charge to your room. The check in staff was incredibly rude and really gave the Tobago trip a terrible start. The only redeeming thing about the hotel was the beach, the natural beauty is hard to compete with. Also if you're a vegetarian you will starve there. They will not serve any meals to your room, nor are you allowed to take any hotel meals up to your room.