Americas Best Value Inn Torrington, CT

Not impressed.

Wonderful check in staff who were both personable while maintaining their professionalism. The evening staff member went out of his way to accommodate and resolve room issue. He went as far as to proactively heat two additional rooms when my check in room heat source showed limited capability to perform it’s function! The hotel itself is very run down. Cleanliness was spotty with certain area meticulously cleaned and other areas, lipstick on the inside of the folded shower towel. Non renovated rooms look like they haven’t been updated since hotel was built. Renovated rooms lack the completeness of a full renovation. The staff and their personality make the hotel tolerable. They work with what has been given to them and compensate with their excellence customer service.

It seemed a little desolate. The women on the upstairs balcony were saying ‘Don’t stay here, which got me a little alarmed. But all worked out ok. It’s under construction so maybe so upgrades will be made. Housekeeping didn’t remake the bed. I guess I expected a little more cause it’s not wicked cheap. The staff and workers there all seemed nice.

My grandchildren did not even want to sleep they never seen a room such run down state No BK covid rules. What?? No pool. Covid rules. So wrong

The staff was great but the property was a mess. The gym was closed, the pool was closed and the on-line photos didn't match the actual site. The bed was confortable, though.

This property is in serious need of TLC and is NOT recommended for anyone in need of accessibility.

THE PILLOW SITUATION.... FOR $185 DOLLAR NITE IN TORRINGTON...3 MINI PILLOWS ...ONE WITHOUT A PILLOW CASE....WEIRD... AIR CONDITIONER AND SHOWER WERE GREAT, CLEAN, TV WAS GREAT..BUT ADD SOME ADULT SIZE PILLOWS MAN.....

Very spartan and reasonable rooms. Stayed for a visit to Goshen Fairgrounds. A coffee shop, two local eateries, and Big Y (grocery store) are close. The advertised "breakfast included" is ridiculous and nearly non-existent (cling wrap-wrapped slices of bread and mini muffins!). The morning front desk owner/receptionist could benefit from professional customer service etiquette. Not coming back again . . .

The staff was exceptional. Very friendly