Papaya Playa Project

We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.

A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to sea**** and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.

I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.

Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room

They checked me into a lower category room, not what I paid for, no running water on the room

Nice hotel with private beach club, total property size is huge. The restaurants in the hotel are extremely overpriced.

enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.

The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again

Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!