Orchid Beach House Adults Only

Terrible experience I had to cancel the trip I did it 11 days before to the front desk in perfect time to cancel. I have the messages. And then they charged me for a complete stay not even offering other dates nothing. Many people tokd me Orchid House bad experiences...

Gave us a free upgrade due to original room having a moldy smell. Hotel was super accommodating and did their best to ensure we had the best experience

AVOID THIS HOTEL !! Stayed 2 days and felt unsafe, was charge over $700 to my AMEX by checkout when the gentleman noticed i was in a hurry, asked for a refund and been waiting since, they don't even answer my WhatsApp messages anymore ( Paola who promised i would receive my refund within 5 days ) Please avoid it, they will steal and overcharge you, there's plenty of beautiful more safer hotels in Tulum.

Plus: - super nice boutique hotel with limited rooms - everyone is super friendly & accommodating! - beach out front is large and there’s very few people - food is great Cons: - while food is great, portions are small and it’s very pricey - It says it’s an adults only resort, but they allow children during the day (wasn’t an issue for us, but wanted to flag it in case anyone was looking for a ‘true’ adults only holiday)

Good location. Front desk was pleasant. Very basic amenities and without a pool. The security personnel were more focused on policing us from having relatively low-key fun than ensuring the resort was secure from the outside. Take note of the condition of your room so they don't try and charge you for damages later on.

The property was absolutely beautiful and exactly as pictured. The staff was very friendly and they were very attentive. We stayed at the Cambria suite and it was everything we expected. The only thing I wish they had was a long mirror inside the suite or a better mirror in the bathroom. The mirror in the bathroom is pretty high up and it was difficult for me to get ready. Other than that it was perfect.

Overall we enjoyed our trip. Things we liked: our room, the overall look of the hotel - very cute. The beach was clean and beach chairs well taken care of. The front desk staff was very helpful and quick to respond. However, there were things listed about the hotel online that were not true. The hotel lists as an adults only venue; however, there were children staying there during our stay. Also, the website said a continental breakfast was included - it was not. The website says mini-fridge with snacks and non-alcoholic beverages - there were no snacks and any beverages you took you were charged for. I feel like the online listing should be updated to accurately reflect their current practice. We did not find that the service at the beach club was very friendly or timely. Also, the hours they were open for food/drink changed daily and it was difficult to plan meals not knowing when they would be serving.

Really good location, and nice style room/hotel. Easy walk to beach clubs etc. Negatives: staff were quite pushy with food and drinks (which were really overpriced), tip was added to absolutely everything - even per night on our bill when we checked out, and there was no effort made to clear the sea****, which other hotels had done further along.

Everything was amazing! The staff was so friendly and accommodating to everything we needed. It is a beautiful property!