Lumina at Losantos Tulum

Literally right behind secrets where the rest of our friends were staying so it's a quick 5 minute walk there. There's a 7 eleven near by as well as easy accessibility to taxi's if needed. There is also dining near by as well that you can walk to. The property is beautiful and in a gated community. There is a pool and gym in very good condition as well. I honestly would stay here again. Felt very safe and at home. The communication from whomever was assisting us could have been a little bit better, but it's not the end of the world. Long story short, we were trying to have our host help us order a pizza since we did not speak Spanish and she wasn't giving us clarity on whether or not she was willing to assist with that. Could have been a cultural barrier. Since she was unclear on if she was willing to help, we ended up going out to take a taxi and get it ourselves. When we left she finally got back to say she would call, but should have been clear about that before we left as I was essentially going back and forth with her for almost 45 minutes on if she could call when she was done wrapping up whatever she was doing and she didn't confirm that for me. But honestly, it really wasn't a big deal and everything else was seamless.

We stayed in the Santomar building at Lumina Losantos with another family (four adults, four kids ages 11-14) for six nights in a premium apartment (3 bedrooms). Plenty of space for all except that the dining table only seats 6 and the couch seats maybe 4-5 (when we scrunched together). We did appreciate having 3 full bathrooms so the kids weren’t in our space. Our concierge was very responsive via WhatsApp to our requests for additional paper towels, trash bags, etc. We also appreciated having a washer and dryer. The pool is beautiful and the water was the perfect temperature. The rooms are beautifully decorated. The beds are comfortable. It’s located only a few minutes away from a large Super Chedraui that we visited several times during our stay. We would definitely stay here again, especially given the reasonable price for such a beautiful place.

Just wow! The apartment was spacious, comfortable, very modern and beautifully decorated. Top notch design! Importantly, it was also quiet, clean and bug free! The view of the jungle from the top bedroom and terrace was amazing! The property is surrounded by the forest, so you wake up to wonderful bird calls. I loved the trail through the woods to the swimming pool, which was so relaxing surrounded by lush greenery. The architecture of the pool is lovely, clean water, and it was never crowded. The concierge was very responsive and we had every comfort we needed. A wonderful vacation!!!