Pacha Tulum

Clean and comfy boutique hotel with great customer service.

It’s was great for the time we stayed

Great staff and location. Good food. Nice garden. Busy and noisy street outside.

The property host where very essential in me getting the most out of vacation. Highly recommend it for any planning on going to Tulum.

hello my name is Amadou, I just completed my stay at Pacha and it was a WONDERFUL experience. First off the customer service was nice and friendly from every employee we encountered! Very helpful and gave us great recommendations through the city of Tulum. The Presidential suite was excellent! Bed was cozy, bathroom setup was nice, living room area was beautiful and A/C was COLD!!!! you’ll need that bad in the Tulum heat. Pool upstairs was nice and clean as well! Overall we enjoyed our experience and would recommend this hotel

******* and Pacha Tulum Boutique Hotel are really in sync. I booked and fifteen minutes later we arrived and our room was available. We got free upgrade! Rodrigo was very thorough, welcoming, friendly and helpful.

We loved the tropical garden and the cozy atmosphere of the place. The guys at the recepcion are very friendly and we loved so much the Suite President with the private terrace with the cute little pool to enjoy after a hot day! We'll be back here, thanks for everything!

Small hotel at the side of the road in Tulum, outside the city, small room., Our experience was unfortunately bad, the room was not what we expected, had a bad smell, the shower didn't work properly, the of the toilet was broken,the was able in the room floor right next to the bed, that was covered with a carpet, the bed was clean but the sheets and the pillows were uncomfortable, no cover on top of the bed, check in process was not friendly at all, no greetings at arrival no instructions were given, we had to ask for the wifi password, ask for the towels for the room. We will not come back and we don't recommend this hotel. Overall experience 2/10

The staff was friendly and helpful. Located conveniently at the top of the *****. Anything that you need or want Peter and Alan are there to help. Will definitely go back there.