Mercure Valenciennes Centre

設施：不錯 衞生：舒適 環境：安靜 服務：很耐心

各方面都不錯，服務太差了，前台很不耐煩，因為有個會議，需要延適退房，跟前台溝通時説不行，今天全滿房了，所以衹能且必須十二點前退房，結果退房時攜程上再看了一下，完全沒有滿房，於是就直接當著她的麪預訂了當天的房間，她面無表情的辦完退房，又幫我辦理了入住，這個體驗真的太差了！

All in all a good hotel, but nothing stands out - but I must say the size of the rooms are very good. Otherwise it is a little frustrating as it is not easy to park and it does not offer any kind of evening meal possibilities that limits its versatility if using it for business. On my room (123) the external window handle broke off and it looks like it has been broken a while, and the aircon is turned off - a shame as now it gets warm and the sun comes right through the window, making the rooms very warm——- Breakfast is good, typical. All in all, better than the Ibis around the corner, but not wow either.

It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.

I was in France for a training course and this hotel was recommended by the trainer as a good place to stay and she was not wrong. It's very well situated with lots of restaurants and shops within short walking distance. The room itself was larger than I expected for a European hotel and was very clean and well kept with a comfortable bed and good amenities. I didn't have to interact that much with the staff but check in/check out was smooth. I checked out early in the morning and the person on the front desk offered me a coffee to go which I greatly appreciated. Breakfast buffet had everything I needed to start my day and the tables were cleared very quickly. Overall it was a great stay. On a related note, I didn't get to see much of Valenciennes as I was in class all day and the time of year meant short days but what I saw was stunning. It's a beautiful place that has a more authentic feel to it than the larger cities in France and I'm already planning a trip for my wife and I to really get a chance to explore the whole place.

Beds are MUCH TOO HARD. They feel like sleeping on the floor. Totally unacceptable.

Two things let this stay down. The first was a leaking toilet and constant sound of running water as the flush mechanism had broken and kept me up most of the night. The second I had limited time for breakfast and when I arrived many of the food dishes were empty (bacon and scrambled eggs etc.) and the wait delayed my schedule.

Our team had to stay for a business trip at the Mercure for one night. it was our second time there and once again we were welcomed wonderfully, the staff is so friendly and willing to help - concrete example is from the hotel manager who saved us on our next morning as we were about to miss our train due to a late taxi and who did not hesitate to run to his personal car and bring us to the train station like a real super hero :) we were so grateful.. Rooms are perfect, spacious and super comfy with very large beds. I personally love the Nuxe honey shower gel & shampoo that really makes the shower moment at the end of a long day really sweet. And of course, probably the best part, the breakfast buffet that is excellent - so much CHOICE ! And everything tastes perfect especially before a really long day (eggs, bacon, cereals, fresh bread, pain au chocolat,...). Would love to come back if I get the opportunity to! Thank you to the team for making our business trips really sweet and cozy.

All good! Room service and breakfast were good :) Perfect service