went to check in at the Lincoln Inn after booking a “family suite” weeks ago on *******. we came in from Vegas myself, my son, his dad, his best friend, and our 3 month old baby. we walk in the room and it’s just a typical bed… go back to the office where we are told another family is “coming in later” for the family suite so they cannot accommodate and wasn’t sure if I would get a refund—needed to leave a note for her boss? how 5 people were expected to sleep in 1 queen bed is beyond me. we were stranded at 10:30pm and luckily found an amazing hotel 4 minutes from Santa Monica beach last minute! this property is in a very sketchy place and there were homeless people actually doing a work out on the stairs outside the hotel office. extremely stressful situation, unsafe, inconvenient, you name it!! 0/10!!!!
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