Only if I knew that this hotel is getting money of people without even letting them stay in the hotel itself I would’ve never booked it! Literally the previous reviews of other visitors really corresponds with my poor experience. Thinking that this is a 4 star hotel (which is definitely not) I booked this hotel online, entered my card and reserved the hotel. However, the money was withdrawn from my account straight away (whereas in all the hotels the money is frozen until you move out from the hotel) As soon as I arrived i didn’t see the hotel until we asked the taxi driver where we were. I went to the reception to check in. The lady standing there said that there were no rooms available for us at the moment, even though the money was paid and withdrawn from my card. I started asking how that is possible, she said,”I can’t contact my boss, he is not answering”. I asked her to give a refund immediately, to what she said, “we have no money to give you right now”. She said to text booking (which we did, sitting there, doing it in front of her), so that booking then emails their hotel and we’d receive the refund. Me and my mother reserved the other hotel right down the street, walked there with our suitcases, the lady said that she can’t let us stay there (remember, around 400€ was already paid for 3 nights from the card). After a couple of emails and 3 days of patient waiting, there was no contact, until me and my mother decided to say that we are applying to court with in this case. Only after this, they gave the money back. I really believe that the hotel works in a way to scam people. I don’t want people to get scammed in such a way. Thank god me and my mother had money to pay for another hotel. But imagine, what if you come to visit Vienna, pay all the money you have for the hotel, you go in there, and they tell you they have no rooms available. What do you do? Honestly, it was weird that the hotel was “fully booked”, there was no other person except me, my mother and the receptionist lady. God knows how this hotel got 4*. It should be closed down, because I am not the only one who had to face this type of problem, when coming to the hotel.
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