The Kentish Hotel

Disappointing stay at the Kentish, staff were unfriendly, room was hot and stuffy and shared facilities were dirty, with a cockroach greeting us on arrival. Broken toilet, no toilet paper or new towels after staying for three days. Wouldn’t recommend.

The senior club had the Xmas buffet luncheon . It was not a Buffet I would recommend,the meat was dry like it was left over from night before , no gravy for potatoes we had to ask for xtra as not enough was serve out, dessert was only a dry brownie and canned whipped cream not ice cream as stated. The seating was bench seats crammed together , not suitable for seniors. Poor service. Non of the club members enjoyed the meal.

Small poky room Other neighboring rooms geusts load and abusive yelling Load noises from outside until rarly hours of morning

The Property was lovely, however things like chewing stuck to the cover of the compendium and no toilet paper in two of the three toilets let the place down.

Truly awful in every possible way. Booked for 2 nights....it is not a hotel is a hostel with hotel prices. Rooms are old, no bathroom, thin curtains that don't block light, no sound proofing and while staff are very friendly, Management is dreadful. We weren't told about the noise til we arrived from put of town with nowhere else to go. It was like sleeping in a rock concert. Cold showers....not in our room, dirty bathrooms. Couldn't wait to leave. No staff available at check out, no way we wanted to stay a second night. Called them 7 times, knocked on 2 doors, from 7am to cancel 2nd night. Sent an email, left a voice mail....no one replied. Finally got through at 11am after trying all morning, only to be told we wouldn't get a refund because we didn't tell them before 10am!!!! Pretty hard to do that when all avenues of communication are blocked. Spoke to one person who told me she was the cleaner and refused to give me the managers phone number. I asked for manager to call me....and they never did. Absolute freaking NIGHTMARE

The hotel was as presented i.e. old; but the rooms were not clean. With that exception it was as expected.

It’s an historic hotel so the toilet and shared shower facilities were expected. However, the VERY cold rooms, minimal and jaded bed linen, no electric blankets and only one power point for heating, phone charger and kettle was not expected! Approx 20 police attended a disturbance and made arrests at the hotel on the Friday night and no attempt was made to notify residents or provide a safe alternative access to the hotel at night. On our return at 10.40pm we had to walk through police and disgruntled patrons to get into the hotel! The party continued outside till about 2am and car alarms sounded in the hotel carpark. I did not feel safe in that hotel! The bar and restaurant staff were very nice but the priority at this property is clearly the bar and restaurant ( both seem ok) but the hotel accommodation is badly outdated and very uncomfortable and the hotel guests seem to be a very low priority.

As a local this is a dissapointing review to write. We continue to give this place a chance but we have hit the final straw after years of it slowly going down hill. Trying to celebrate the husbands 50th bday we went there on a Monday night so it was incredibly quiet. Lemon in the gin and tonic was rotten so needed it to be remade. Manager did his best and we cant fault him. An hour after ordering he came and told us there were issues in the kitchen and the head chef had been called in to help as the new chef is clearly not a chef. Kids pasta was well over cheesed and barely edible. The Thai Chilli mussels the husband and I got as an entree was served with the over cheese sauced from the kids pasta and no thai chilli sauce at all. Husband's steak was barely edible and it was all very underwhelming. We won't be going back to eat until something dramatically changes.