Sonesta Simply Suites des Moines

Toilet has not been cleaned, coffee pot wasn’t rinsed, and wash cloths were damp but overall it was a nice big modern room, very clean and organized. We did request an early check in which as nicely received and accommodated… we will stay here again. Front desk both day and night were very kind and pleasant, which we appreciated also. Couldn’t beat the rate, we were on a tight budget and I was worried it would be a nightmare but it was a great stay and we were really glad with the choice!

The room itself was clean and comfortable and I have no complaints. The common areas (stairwells, halls, elevator) were dirty with a lot of mud and debris on the floors. I suspect it was because there were construction workers staying there and it was very wet and muddy, but the areas didn't get cleaned in the 3 nights we were there.

There was no hot water, got nothing but excuses. We were not the only ones who had this problem.

This suite set up was convenient. Large space, sufficient kitchen supplies/accessories. Shower pressure was excellent. Beds comfortable and heat/AC responsive. Quiet space. Workout room well stocked. Big snow storm came thru. They could have and should have done better job clearing one of the entrances. I and 4-5 other vehicles at different times during the weekend got stuck in the same deep snow that was insufficiently cleared. After about 36 hours was cleared. Also they charged for parking. Ask for that fee to be removed…completely unnecessary and was not clear on website that there was a fee. They were nice and easy going on fee removal.

Took lot of time to check-in as nobody was there to help. It was very cold inside the room throughout the night and there's no option to control the thermostat as it's locked.

Love this property, except for price. Only amenities are free laundry and a workout room. No vending machines or breakfast. Price is too high, due to this.

Room was clean, bed was too firm for me personally. Common areas didn’t appear to be as clean or updated. Overall ok stay.

The elevator is out of order and does not work. I am handicapped and this was a major problem the front desk person did the best he could and hauled our bags up as I slowly made my way up to the third floor. He got to the door before me and opened it to put our bags in and found someone else was still in the room. He then moved us to a studio room, and that room didn’t have any USB ports for charging phones. I was not about to go down the stairs to my truck to get the plug-in for that USB cable. They gave us a small cash discount off our price. The hotel was no more than one or two stars out of five if you need a room and have no other choice, it wasn’t bad but it might be best to find another location.

Well designed room. Very pleasant space. Comfortable and quiet. Nice thick towels! Everything worked, unlike many places we have stayed lately.