Extended Stay America Suites - Chicago - Elgin - West Dundee

Staff was nice, our only complaint was you can get a coffee maker, but no coffee. Only one cart for 3 buildings to load things onto moving in and out. TV remote was so not responsive. That was aggravating when trying to watch the tv.

I have stayed at this place several times over last 2 years and I see improvement. The common areas no longer have an odd food smell. My room smelled clean and had nothing wrong with it. 2 years ago that was not the case. This is a fair price for a convenient location. Its not as fresh as the new hotels in the area but if you are on a travel budget then this place works. There is nothing for kids to do in the area so I wouldn't bring a family here. The new management team is doing a good job and I will stay here again.

The floors were very dirty and there was boogers on the walls in the bathroom, the first until I entered smelled like curry so I asked for a different room but the 2nd room had sticky floors and mucus on the bathroom room walls

What is going on in that facility? ... Dirty, unfriendly, really bad experience. Never again in this hotel chain

Mold on the bathrooms and broken air vent. Smelled and felt humid and nasty in the room.

People was were friendly and very helpful. Quick at helping us when our tv didn’t work. Even changed our room.

Basically robbed me. Bever got to enter my room i booked it online and when I showed up i was told i didnt have a room

Room was clean, overwhelming smell in the room bothered my allergies. Room decor extremely outdated.

The toilet was overflowing and when I called the front desk for help at 11pm they told me they would out a work order in for maintenance but they wouldn’t be in until 8 am. When it happened again, I called the desk they told me to put towels down. When I told them I was out of towels they said I would have to bring the towels I used down to the front office before they could Give me any more. I told them I literally had water from the bathroom to the front door. I asked if they could come and take the old towels and bring me New ones - since it was now 11:30 pm and I was in my pajamas they said no. He did tell me that I should turn the water off to the toilet. He also informed me that there were no other rooms open for me to move to. I believe that no matter what kind of hotel you stay in, a functioning toilet is a minimal requirement. I’m addition to that, the room was dirty and pretty beat up. The Kleenex box was stuck to the bathroom sink and the refrigerator had dings all over it. I’ll never stay at an extended stay again