Savoy B&B

When we turned up we thought it was under renovation. The receptionist was very unkempt and unprofessional. Insisted on taking payment by bank transfer as no card machine available. The place smelled very unhygienic and looked run down. Our room door didn't shut properly and the beds were awful. There was 1 hand towel between 3 of us and no loo roll. We left the premises within minutes. Still awaiting a refund but not holding our breath. I'd advise anyone not to stay here unless they enjoy poor living conditions. A 1 star out of 5 was only given because a rating was required.

I cannot praise this hotel enough it's excellent. Even though the owners are renovating it .nothing was to much trouble I have one leg and the owner went out of his way to make sure I had a lower floor room infact it was the best room in the hotel spectacular sea views and facilities I would def give this hotel 10 out of 10 and more if I could will definitely be back and indeed booked an extra night the moment I saw our room excellent .do not stay anywhere else if this is available BRILLIANT

I was told this was a migrant hotel and that it would be refurbished before I got there .so I was very disappointed because it was absolutely filthy and very rude staff. I won't be going back again soon if ever ..I don't recommend this hotel to anyone.. please avoid

Was going to book this hotel for a trip away and to stay a few nights but was told there were no available rooms and the hotel was closed to the public for the time being. I have subsequently learned it is being used to house migrants. So no business from me then.

We had our wedding reception there many years ago. Was wonderful, warm friendly and breakfast was great. The owner was helpful and friendly, I would recommend this for anyone. Great room, clean and excellent services and a wonderful view from the room. Thank you.

Booked a nights stay as a cheap night away on the fact the reviews said it was clean but this was far from the case, cold rooms,no toilet rolls, filthy carpets that haven been hoovered, curtains for doors,dirty cups,musky smells,one single socket in the room with two things plugged into it. No one in reception for breakfast so help yourself to old opened butter bread a banana or coco pops & milk. Very dated furniture, on street parking but offers free parking sign outside? Avoid this place, will not return unless Major improvements are made, £120 per night?, no breakfast in a room that the floor had'nt been cleaned since the 60s? Feel like I've been scammed out of my hard earned cash, should be inspected to see if it's fit to be opening to public stays if you ask me.

DREADFUL customer service. B&B cancelled my booking. Did not cancel my booking with ***********. so £200 deposit taken from my account which will take upto 12 days to refunf. Rude, unhelpful, patronising staff.

I booked this hotel for one night as a stop over back to Cornwall for my family and I. After reading the reviews I thought I'd made a good choice, how wrong was I! We where given the keys to our room and upon entering we found the room not cleaned from the previous occupants with tea still in the cups, beds not made and dirty towels. When we managed to find someone they apologised and asked if we would come back in 30 min so they could clean it. When we returned they had removed the tea cups (didn't replace them) and just tucked in the bedsheets, as there was still hairs in the bed. The towels had been replaced with new towels, we new this because there was now different stains. All the electrical items had not been checked (see pictures) and the carpets were a mess. There is No parking despite it being advertised as they have and following on from a previous comment there is substantial building work next door. We asked for our money back but was offered an alternative room which was just as bad. We asked for our money back again and was fobbed off. As it was late we ended up finding alternative accommodation DO NOT STAY HERE!!

It was nothing like ratings I had read. New management came in 3 weeks ago apparently. Ripped stained sheets, dirty bathroom ( used soap, dirty floor, hairs everywhere) we couldn’t find anyone to express our concerns until the following day to which he did replace bedding and cleaned the bathroom however the sheets were still stained. We had been given 1 bath towel between three and three hand towels which two seemed to have already been used as they were dirty. He did replace these and gave us extra towels. Bed is most definitely not a double more of a 3/4. It was just a bad experience sleeping there. Breakfast was cereal which was just left on the side the whole time open and few little cereal boxes, also some bread and toaster on the side. Parking doesn’t exist, you just have to find a space on the road if you’re lucky. It is such a shame because it’s has so much potential there and such a great location!. I hope the new management take note of our complaints and improves the hotel. I’ve never known a place like it. Won’t be returning & would not recommend