Holiday Inn Express & Suites Columbia City

This hotel is as nice as any 4 or 5 star hotel I've stayed in. It is VERY clean. The room was nice and decor is looked great. The bed was comfy. The bedding was great. The bathroom was nice sIzed, and I really like the light framing the bathroom mirror. They made a great choice on the complementary shampoo, conditioner, shower gel and lotion. I love when hotels have pump bottles in the shower. Last but least, the continental breakfast is the best one I've encountered in over 2 years. There was scrambled eggs, links, biscuits and gravy and more. The only reason I think the hotel is not getting better ratings is because it's priced quite a bit higher than the other hotels in Columbia City. There is nothing I can complain about, other than I wish the person who checked us in would have let us know how great the continental breakfast would be. We would've gotten up and around a little earlier.

The property was a total bait and switch. We chose this hotel for girls playing in a sports tourney because it had a pool. The pool was closed without notice- it was still advertised as an amenity. The hotel smelled absolutely terrible. In the room, the lights didn't work, there was no hot water, and even things like hangers were broken. I tried to speak to someone upon checkout but no one was manning the desk. This is the absolute worst hotel experience we've ever had.

The hotel and parking lot are decent and rooms were good. The biggest downfall was after driving 5 hrs this morning then working 6 hours, by the time you get to hotel and try to relax watching tv then find out its broke. We tried everything and nothing. When i told the front desk i was told he was busy and could be 30n min later. Well no one showed up. 150 a night and couldn't even relax and watch some tv. Worst holiday inn experience I've had. Don't think I'll be back to this one

Horrible experience, will never stay here again and quite possibly will avoid all Holiday Inn Express. We reserved a queen suite with 2 queen beds and a couch with pull out for our family of 4. Got back late after softball tournament to find out the shower did not work at all. Tried to call front desk…phone in the room did it work. My husband went down to the desk and was told he would call maintenance and they would be up in 10 minutes. 30 minutes go by and nothing. He went BACK down to the front desk and was told they wouldn’t be able to look at it until the next day. I’m the meantime he gave us a new room…down the hall. My husband went to check out the room only to notice it only had one king bed, which would not accommodate our family of 4. Another trip down to the front desk. We were told there were no other rooms available and we would just have to walk down the hall to that room to shower. This is unacceptable. We tried to contact corporate that night, the first time got hung up on while on hold and the next time someone picked up after being on hold and hung up. By this time it is almost 1AM…we would have been better off just making the drive back home and back the next day for the rest of the tournament. At no time was a manager available. The next morning we were told the manager would not be in until noon. We left a name and number to be contacted about the incident and never got any calls. Horrible customer service. Also, the night clerk swore at my husband.

The pool was broke down, there was only one treadmill and it did not work and 0 of the 3 ice machines worked! The whole hotel had an odd odor and overall was not very clean.

Was told my room was not available when I arrived to check in, after I had paid for it

Some annoying misses: malfunctioning ice machines; lamps that did not work, in more than one room; and non- existent front desk staff. The rooms were comfortable and clean though and breakfast was decent.

Nice hotel, clean, comfortable, and centrally located for this particular occasion.

The hotel is modern and decorated well. It creates a nice atmosphere. Well priced and convenient