Sonesta ES Suites Burlington VT

We have stayed here before and have had a good stay. Overall the experience has been good. We like that we have a full kitchen, but I wish they would give you more than 2 utensils, plates, bowls, etc....you have to hand wash everything to use again ( not a big deal but it essentially renders the dishwasher useless). The other things in the suite were fine and comfortable. Could have used more than 1 washcloth so I had to go request a second one. Pool and hot tub were fine. Gym was adequate. Two things I would complain about.... first, when I asked for 4 quarters change at the front desk for the washer and dryer, the front desk clerk said they don't give out change and , honestly, was quite rude about it. Secondly, and it may seem minor, but we had freezing rain last night and even at 8:30 the sidewalks were a sheet of ice and they had done nothing to them. I slipped going to the car and right onto my butt.

Great pool and hot tub, nice amount of space in the rooms, even though a bit dated. The beds were comfortable and great having a full kitchen. Breakfast was servicable and made my kids happy.

We had a room with a full kitchen. When I went to make a pot of coffee, I discovered that the coffee pot had not been cleaned in a very long time as there was still a filter with used grounds covered in mold! Lighting was poor in the outdoor walkways and the outdoor stairs were covered with mildew and were very slippery. Our bathtub had a huge brown stain in the middle of it. The area under the kitchen sink was rotten and the fix was a piece of contact paper. The sink had a garbage disposal which had no cover, so items could fall into the disposal. There were two bathrooms, and only one facecloth between the two bathrooms. Overall, just an unkept property. I had high hopes because of the pictures on *******. Very disappointed.

The staff were fine for check in but, no one was at the desk after that. I had two minor issues that I could find no one to help resolve. No one at front desk either by phone or when I went to the front desk. This is a security problem too anyone could have just gone into the office.

The reception was coughing when she arrived at the counter. Room was dirty. Floor wasn’t vacuumed. In front of the toilet was dirty. The vent in the bathroom had dust all over it. Dust webs on the stucco ceiling.

I was amazed at the quality of service and the quality of the rooms at such a low price. Large, comfortable, clean beds. Walls, floors, counters, furniture… everything kept clean and spotless! Fully furnished kitchen with everything you need to cook breakfast, lunch, and dinner. Full size refrigerator and freezer. Full size dish washer and cooking range. This will definitely be my go to from now on.

We paid an extra to have a room with a fireplace and we couldn't use it. We chose an hotel with a pool, the pool was closed. Room smelled like cigarette smoke. There were water damage stains on the ceiling and bathroom door. Bathtub was rusty. Shampoo and body wash bottles were empty. The exterior looked run-down and is in need of major maintenance.

Convenient location. Nice breakfast. Room was dusty, especially up high. One bathroom had not been cleaned completely. Few amenities like soap. Probably not worth the price i paid.

Coming off the road, meeting a comfortable, family friendly place to recharge batteries is a relief.