Holiday Inn Express & Suites ST. Paul - Woodbury

Traveling to see family for Canadian Thanksgiving. We found the staff to be friendly and helpful. The breakfast was enjoyable.

Clean & friendly staff. The only disappoin**ent was the guest above us was loud past midnight. The sound of their water for the tub was loud.

Everything was super good and great breakfast . Only downside was the blankets was dirty and wasn’t have a replacement.

Rating was affected by the fact the property was in the middle of a renovation. The lobby seating area and breakfast areas were closed. There were construction materials stacked around in places, spacers beret floor tiles that had not been grouted yet, etc. I would guess the property will be in great shape once the project is completed. The front desk staff was very friendly.

It was just ok. My husband and I wanted to use the hot tub but there were kids in the pool area. We went back down 2 other times and they were still there. We never got to enjoy the hot tub

This has been our place to stay when we visit family in the area but this stay was not as comfortable as it has been in the past. We constantly had issues with our room keys and had to return to desk to get new keys almost every time we returned to our room. The key always worked to the fitness room but never to our room. Also the room heater constantly made an annoying noise when it turned on and tried to heat the room. We alerted the management and a service guy was sent to check on it but it was never fixed so we just turned it off entirely and had to hope that the room would maintain its heat for comfort. Typically this is an excellent location and stay for us; it is very clean; very friendly front desk and awesome breakfast lay out.

We were able to check in early because our room was ready. This allowed us to rest a little before we needed to be somewhere else

We are arrived late, and it was dark. Staff are easily to talk to and check-in fast.

Disturbances from next room until 4am gave us not even close to a restful night’s sleep. Notified desk at midnight and they followed up, but 5 minutes later it resumed. I would expect another follow up by staff to make sure it was resolved but was not done. Room was just down the hall from front desk, so easy to check on. Paid for a room that we got little value for and most likely would never stay here again. Property was clean and staff friendly enough, but did not serve this customer properly