Hampton by Hilton Xiamen City Plaza

I stayed at your hotel in Hampton by Hilton Xiamen City Plaza,China in a multimedia room on October 2, 2023, with the hope of experiencing the high-quality service promised by the Hilton brand. However, I feel compelled to provide feedback on a series of issues I encountered during my stay, which seriously impacted my overall experience. Firstly, I was struck by the lack of professionalism at the front desk. Upon check-in, there was no information provided about the hotel's facilities, and I was not informed about whether breakfast was included. It was only later that I discovered my room reservation included complimentary breakfast, but unfortunately, I had missed out on this amenity due to the lack of communication. This absence of information made my stay less enjoyable. Even more frustrating was the significant odor and smoke in the room I was assigned to, which I found unbearable. To make matters worse, I discovered a cockroach in the room's bathroom, a hygiene issue that severely eroded my trust, especially considering this is a Hilton-affiliated hotel. After I brought these issues to the attention of the front desk, they changed my room. However, the new room had extremely poor soundproofing, and I was disturbed throughout the night by the sound of children crying and activities from the adjacent room, making it very difficult for me to rest. As a loyal Hilton customer, I am deeply disappointed by this stay. I expected to experience exceptional service and a comfortable accommodation environment at your hotel, but this experience fell far short of my expectations. I hope that your hotel will take my complaint seriously and take appropriate steps to improve the service and maintain hygiene standards. I look forward to your response to understand how you plan to address these issues.

挺好的一次居住，疫情期間，酒店衞生環境很好，管理到位，門口測温查碼。因多次落住該酒店，免費幫忙升級了房型。因疫情，早上餐廳沒開，但是可以免費送到房間。下次出差還來住宿。

首選地理位置太棒啦！距離觀光，購物都是最佳。而且周邊雖然熱熱鬧鬧，但是房間裏面聽不到吵鬧聲。可以安睡。其次是這裏不愧為希爾頓旗下酒店，服務沒得説，對了還有一位美女總經理每天早上都能看到她忙忙碌碌幫助收拾裏受來收拾外。 房間很乾凈，很隔音。特別喜歡厚厚的乾淨的毛巾。唯一遺憾的是電視機一通電就有歡迎音樂，這個音樂選的不太理想。要隨時關機為妙。 前台小妹妹很nice，替客户着想，耐心解答各種問題。服務態度超五星，還都是大長腿。 值得推薦噢，主要誇一下工作人員，人超級好，態度真的非常好，沒有一點不耐煩！綜合看來，酒店好不好全靠管理者的水平來決定。下次要帶公司員工和家屬來度假，這個酒店很有競爭優勢。

廈門城市廣場希爾頓歡朋酒店地理位置很好，出門 5min 就可以找到地鐵站了，可以到鼓浪嶼、廈門大學等景點非常方便。酒店的設施也很人性化，早餐豐富，還有自助洗衣房、健身房等設施，非常方便，目前因為“疫情”的原因，遊客較少，但酒店的服務一點不差，還有可愛的機械人送餐機，避免人員的交叉，現代化與人性化相結合，有機會再到廈門選擇希爾頓歡朋酒店。

酒店位置在湖裡區，距離高崎機場不遠。周邊沒什麼景點，遊玩不方便，景點都在思明區，每天打車來回，住了兩天就換酒店了。早餐還可以，中餐，晚餐衹能預訂套餐，酒店帶透明頂棚的設計，造成走廊裏太熱了，窗外是破舊的居民樓，沒啥風景，體驗感較差。周邊有家開小灶精品家常菜不錯，價格不貴味道很好，可以去試試，去晚了要排號。

During the honey snow trip, I chose the Hilton Xiamen City Plaza as my foothold. Here, I deeply feel the thoughtful service and thoughtful arrangement of the receptionist, which makes me full of gratitude and praise for this hotel. First of all, I want to praise the little lady at the front desk of the hotel. She is not only smiling, enthusiastic and thoughtful, but also shows meticulous care in details. Whether in check-in or answering my various questions, she has shown a high sense of professionalism and responsibility. This sincere service makes me feel warm, as if I were at home. Secondly, I was also impressed by the overall service of the hotel. From the cleanliness and brightness of the lobby to the comfort and warmth of the room, every link shows Hilton's high-quality standards. The enthusiasm and professionalism of the hotel staff made me feel the warmth of home. Whether at breakfast time or when you go back to your room at night, you can see their busy figures and provide guests with meticulous services. In addition, the location of the hotel is also very convenient. It is located in the Huli Torch High-tech Development Zone in Xiamen City. It is very convenient to go to Xiamen Railway Station or Xiamen North Railway Station. And there are many well-known enterprises and scenic spots around, which provide great convenience for business travelers and tourists. Generally speaking, I am very satisfied with the check-in experience at the Hampton by Hilton Xiamen City Plaza. From considerate service, thoughtful arrangements to high-quality facilities, everything shows the quality of Hilton and the spirit of F.A.C.T. Once again, I thank this hotel for its excellent service and give it a full score. I sincerely recommend the Hampton by Hilton Xiamen City Plaza to all travelers. I hope you can also feel the warmth and happiness of home here.

When I transferred to Xiamen, I chose the Hampton by Hilton Xiamen City Plaza as my short residence. This check-in experience perfectly embodies Hilton's F.A.C.T spirit, which impressed me. First of all, the location of the hotel is very convenient. It is located in the Huli Torch High-tech Development Zone in Xiamen, a 5-minute walk from the subway station, which is very convenient to travel. Whether it is to Xiamen Railway Station or Xiamen North Railway Station, it is very convenient to get there by subway. Secondly, the hotel is fully equipped and novel. The room is clean and hygienic, and every detail reflects the quality and dedication. The attitude of the service staff is very good, which makes me feel at home. The choice of breakfast is rich and delicious, and both Western and Chinese dishes are exquisitely prepared. In addition, the environment around the hotel is also very pleasant. SM City Square, Xiamen Culture and Art Center, etc. are nearby, which is very convenient for both shopping and leisure and entertainment. Gulangyu, Wuyuanwan Wetland Park and other tourist attractions are also close at hand, providing travelers with rich tour options.

On my solo birthday trip tour. The hotel was super nice and the service was excellent. Located at great location with a small night market nearby.