Ответ от объекта размещения: 尊敬的賓客您好,非常感謝您願意花寶貴的時間對巖海巖石海景民宿的點評哦,您的滿意是我們的追求,您的建議我們會積極改進,期待您再次光臨巖海,祝您生活愉快!
Sheba Kay
особенный номер (двуспальная кровать) (с ванной)
Дата заезда нояб. 2023 г.
В одиночку
Отзывов: 15
10/10
Превосходно
Дата отзыва 6 февр. 2024 г.
The location of this hotel is super convenient! It has many stores and restaurants around and is quite close to the beach. Despite being around so much people and cars it was surprisingly a relaxing experience. The room was super clean and beautiful, I specifically chose it for the bathtub and it was incredible. The view from their balcony restaurant is also great and the food is good too! I’d definitely recommend staying here!
Перевод
Ответ от объекта размещения: Thank you very much for your good comments on our hotel. Thank you for your love and recognition. We will continue to live up to your good comments. Thank you again for your affirmation of the hotel. Look forward to your coming again. Have a nice trip!
Гость
особенный номер (двуспальная кровать) (с ванной)
Дата заезда февр. 2024 г.
В одиночку
Отзывов: 19
3.5/10
Дата отзыва 29 мар. 2024 г.
One of the worst experience I have had. Not only was the service bad, the attitude towards customers was even worse. It was hard to find the place on the baidu map and once called / asked the reception to pick me up at a nearby location, it did not only took more than 45 min, the reluctancy and bad attitude towards it was remarkable. Upon arrival there was no greeting and nothing was said during the whole walk towards the stay. Once confronted and asked for the management, it turns out there was non attending and they were heavily understaffed. (1 person for the whole home stay. There was liquid/water on the floor, that was not there the day before and it drained all my stuff. The room looks similar to the pictures but is heavily under-maintained. For the prices they are asking I rather stay in a hotel because there is not much uniqueness here as I was hoping. Disappointing to have such experience.
Перевод
Ответ от объекта размещения: 尊敬的賓客,非常感謝您對我們的點評及提出的寶貴建議!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們也會立刻做出整改提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Ответ от объекта размещения: 尊敬的賓客,非常感謝您對我們的點評及提出的寶貴建議!對於您在酒店入住期間的經歷,我們深表遺憾,關於您反饋的民宿房間隔壁亂是不屬於民宿範圍噢,我們不好干涉,吹風機我們使用的奧克斯品牌的雖不能説很好,但您可以放心使用哈,如有不適也可以聯繫前台更換噢,關於蚊蟲我們每週都有專業的消殺公司進行全面消殺及蚊蟲,但因為夏季又靠近海邊偶爾會有實在抱歉,我們前台有準備蚊香及花露水有需要都可以隨時聯繫我們噢,每個房間的浴缸我們都有免費提供一次性浴缸套,乾淨衞生使用前套上就行,還有因為對面是海晚上有時會有遊客在海邊沙灘唱歌,我們也有向相關部門反應過,但是因為時有時無,不好管理,再次感謝您給我們提出的建議,您的寶貴意見對我們非常重要,我們也會立刻做出整改提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!