Отзывы об отеле Shuiyunlan Hotel

Ответ от объекта размещения: 尊敬的賓客，您好！非常感謝您對房間清潔和工作人員服務的認可，這讓我們倍感温暖！關於早上電梯等候時間較長的問題，我們深感歉意。目前已協調工程部門優化電梯運行調度方案，高峯時段會加強秩序引導，同時也在推動增設臨時疏導措施（如錯峯使用建議）。您的體驗是我們改進的重要方向，後續若有任何需求，歡迎隨時聯繫我們，我們會持續跟進並努力提升您的入住體驗！

Ответ от объекта размещения: 【人性化細節配備三線充電器】【免費書籍閲覽】流溪緩緩，時光柔軟，感謝親的支持，小嵐會延續一如既往的好品質和更完善的服務，來謝謝您的支持與厚愛，我們將會不斷努力，努力為客人提供更完善、更人性化的服務。祝您生活愉快~

Ответ от объекта размещения: Thank you so much for taking the time to share your stay experience with us!We’re delighted to hear our hotel perfectly supported your travel plans—whether it was staying two nights to catch your river cruise or enjoying the city tours, it means a lot that we could be part of that journey. It’s also fantastic to know our convenient location added ease to your trip—we always hope our location helps guests save time and enjoy more of their travels.Moreover, we’re truly pleased you found our services reasonable and our staff friendly and helpful. Providing warm, attentive support to make every guest’s stay smooth is exactly what we strive for, so your praise for the team really lifts us up.Thank you again for choosing our hotel. We’d be thrilled to welcome you back whenever you plan your next trip—whether it’s another cruise adventure or exploring more of the city!

Ответ от объекта размещения: Thanks so much for your honest review! We’re glad the great location met your expectations. We totally get that the small and outdated room might have affected your stay—we’re truly sorry about that. We’re actively preparing for the room renovation and can’t wait to show you the fresh look. Hope to see you again when everything’s upgraded!

Ответ от объекта размещения: Dear Valued GuestThank you for choosing to stay at our hotel and for sharing your valuable feedback. We sincerely apologize for the inconvenience caused by the elevator congestion during peak hours. Due to structural limitations, we are currently unable to install additional elevators. However, we will enhance our management during busy periods by optimizing guest flow and implementing crowd control measures to improve the overall experience for all our guests. Once again, we truly appreciate your understanding and support. **Wishing you a pleasant day!**

Ответ от объекта размещения: Dear Guests,Hello! Thank you for choosing to stay with us and sharing your genuine feedback. We are delighted to receive your recognition of our hotel's location and breakfast. Regarding the inadequacies in the front desk service, we have immediately launched special training to enhance service details and enthusiasm, guiding our staff to proactively understand guests' needs and truly address their concerns. We look forward to providing you with more thoughtful service on your next visit and welcoming you back soon!

Ответ от объекта размещения: 您好！非常感謝您選擇入住我們酒店，並分享了細緻的體驗反饋。您對房間衞生的認可讓我們倍感榮幸，這也是我們始終堅守的服務底線。關於您提到的電梯速度問題，我們理解等待時間過長可能影響出行心情，目前已聯繫專業維保團隊對電梯控制系統進行全面檢測，力求縮短等待時間。您反饋了想享用正宗咖啡問題，酒店一樓大廳提供的有免費的不限量現磨咖啡供您享用，可能您行程太過匆忙未能體驗，感謝您提出瞭如此寶貴的建議，您的每一條建議都是我們進步的動力。期待您的再次光臨，讓我們有機會為您提供更完善的服務！

Ответ от объекта размещения: 尊敬的賓客，您好！非常感謝您選擇入住我們酒店並抽出寶貴時間分享詳細的入住體驗！很高興得知酒店便利的地理位置為您的行程帶來了便捷。對於此次入住期間空調系統維修及洗衣房維護不到位的情況，我們深表歉意，這些問題暴露出我們在設備維護與服務銜接上的不足，已第一時間安排工程部和客房部門全面排查優化，並將加強洗衣房的日常巡檢與人員調配。同時，我們也會持續加強員工培訓，進一步提升服務細節。您的反饋是我們改進的重要動力，期待能有機會再次為您提供更完善的入住體驗，祝您生活愉快！

Ответ от объекта размещения: Thank you for your recognition and liking of our hotel. We hope you will come back to Yichang and Shuiyunlan Hotel again

Ответ от объекта размещения: 【商務出差首選】【零壓床墊】尊敬的賓客您好，不同的地方，不同的風景，不同的事，讓我們感悟了不同的人生...水雲嵐酒店一直在旅行，一直在旅行中尋找一場美麗的遇見，能夠陪我們經歷一段特有的記憶……水雲嵐酒店的小夥伴非常榮幸遇到您，也很開心的陪您在宜昌這個城市有這麼一份温暖的記憶，親愛的賓客，記得常回家看看哦~祝您生活幸福！

Ответ от объекта размещения: Dear guest: Hello! Thank you very much for your thoughtful review. As you said, the hotel is located in a bustling area, and transportation, shopping, and business travel are all super convenient. Each of our employees will provide you with more attentive and detailed services to help you stay away from the noise of the city and enjoy the beauty of a small town in peace. Looking forward to providing you with a more perfect stay experience next time!

Ответ от объекта размещения: 【 Service first + Wanda Business Circle 】 Dear LAN friends, all the efforts of the small partners can get your support and praise, our hearts are also very excited! See different scenery, know different things, feel different life... We have been traveling, has been in the travel to find a beautiful encounter, can accompany us to experience a unique memory... We look forward to seeing you......

Ответ от объекта размещения: 【自助洗衣，免費停車】尊敬的小主大人，非常感謝您下榻水雲嵐酒店，很遺憾沒有得到您的5分好評，不知是哪方面沒有做好呢，望您能夠指出以便我們進行改正，我們將繼續秉承用心做事、細心服務的服務理念,讓您在水雲嵐感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!

Ответ от объекта размещения: 【24小時前台服務】親愛的小嵐朋友，謝謝您的滿分點評，您的支持與鼓勵，是我們前進的最大動力。水雲嵐酒店以不斷的為客人營造温馨舒適的居住環境而努力，以最高的性價比滿足不同賓客的要求，我們會細緻的做好每一個服務環節，不辜負您對酒店寄予的厚望！我們衷心的期待着您的再次光臨，祝您生活愉快~