Huafa Place: отзывы

Ответ от объекта размещения: 感謝您的好評，能讓您滿意是我們的榮幸。盼您再次光臨，我們會持續為您打造舒適的住宿環境！

Ответ от объекта размещения: Уважаемые гости, здравствуйте! Благодарим Вас за хороший отзыв о номере. Наши номера представлены различными типами номеров, включая стандартные номера и люксы площадью 58-220 квадратных метров. Номера изысканно оборудованы, просторны и светлы, что позволяет гостям почувствовать это. они могут совмещать отдых, релаксацию, повседневную жизнь и работу в офисе. На первом этаже нашего отеля есть две зарядные станции, а по соседству в 50 метрах есть 6 зарядных станций Tesla, которыми могут воспользоваться гости. Если у вас возникнут какие-либо вопросы об удобствах и услугах во время вашего пребывания, вы можете связаться с нами в любое время, чтобы решить их за вас. Мы с нетерпением ждем вашего пребывания снова и желаем вам счастливой жизни.

Ответ от объекта размещения: Dear Guest,We are extremely sorry to hear about the series of unpleasant experiences you had during your stay with us. This is truly not the kind of service and environment we aim to provide.Regarding the issues you mentioned:1. The problem with the lobby's temperature and ventilation is unacceptable, and we will immediately look into improving this situation to ensure a more comfortable atmosphere for all guests.2. The defective door lock and the confusion in handling the repair between the concierge and housekeeping is a clear indication of a breakdown in our internal communication process. We will conduct a thorough review and training to ensure better coordination among our teams in the future.3. The defective fridge in the new room is also a concern, and we will have our maintenance staff check and rectify all room appliances regularly to avoid such problems.4. The wifi password not being provided clearly is our oversight, and we will make sure to communicate this information more effectively to all guests upon check-in.We understand how frustrating this must have been for you and your party. We would like to offer you a compensation or a discount for a future stay as a token of our apology and a chance to redeem ourselves in your eyes. We hope you can give us another opportunity to show you our true capabilities and commitment to providing a great hotel experience.Once again, we apologize sincerely for the inconvenience and disappointment you faced. We are committed to making the necessary changes to prevent such issues from recurring.

Ответ от объекта размещения: Dear guests, hello! Thank you for staying at the hotel and sharing. Through your meticulous description, we can feel the happiness that this journey has brought to you. This is what our service staff has always pursued, and it will inspire us to maintain this passion for work, constantly innovate services, and provide every guest with a warm and comfortable living environment. We look forward to your next visit and wish you a happy life.

Ответ от объекта размещения: Dear guest: Hello, thank you for your recognition of our hotel and for leaving us a 5-point review. Your recognition has always been the driving force behind our passion for work, and we look forward to your stay again to witness our growth and progress.

Ответ от объекта размещения: Dear guest,Hello! First of all, thank you very much for choosing our hotel and commenting on it. With regard to the price advantage you mentioned, we are pleased to offer you a price/performance ratio. However, we are deeply sorry for the room cleaning problems you reported, including dirty floors and stained sheets. This is a mistake of our work, and we will immediately strengthen the management and supervision of room cleaning to ensure that this kind of situation will not happen again.We would like to express our sincere apologies for the shortage of toilet paper and the slow delivery of paper for two days in a row. We will optimize the room service process and increase response time to ensure that your needs are met in a timely manner during your stay. At the same time, the smaller problems in the shower room will be recorded and considered in the subsequent improvement of the facility.We value your comments very much and will work hard to improve the shortcomings and hope to provide you with a better stay in the future. Thanks again for your feedback.

Ответ от объекта размещения: Уважаемый гость, Здравствуйте! Мы чувствуем себя глубоко виноватыми за ваши комментарии... Мы подумаем над вашим плохим опытом и внесем исправления, если мы делаем недостаточно! Что касается проблем с гигиеной и удобствами, которые вы подняли, мы уведомили соответствующие отделы, чтобы они как можно скорее внесли улучшения! Мы сожалеем, что не обеспечили вам комфортного проживания. Мы надеемся, что вы дадите нам еще один шанс. Мы решим эту проблему для вас как можно скорее. Мы искренне надеемся, что в следующий раз у вас будет совершенно другой опыт. Мы с нетерпением ждем вашего следующего пребывания!

Ответ от объекта размещения: 尊敬的客人，非常感謝您如此細緻的反饋。關於複式海景客房簡介我們後續會優化介紹避免誤導。春節價格上漲，實屬行業慣例，我們也在努力平衡性價比 。針對防火產品包裝，我們已安排全面排查整改，嚴格落實標準。希望未來您再給我們機會，我們定以更優服務、更合理價格迎接您。

Ответ от объекта размещения: Dear guest, Thank you for your feedback! We are glad to hear that staff provided you with great service. We are also happy that you think our hotel is okay. We will continue to work hard to improve our services and facilities to make your next stay even better. Best regards.

Ответ от объекта размещения: 尊敬的客人：看到您的五星好評，我們深感榮幸和喜悦！非常感謝您對我們酒店的高度認可。我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗，您的滿意是我們最大的動力。我們會繼續努力，不斷提升服務品質，期待在未來的日子裏，再次為您服務，讓您的每一次入住都充滿驚喜和愉悦。祝您生活愉快，萬事勝意！

Ответ от объекта размещения: Dear guest, thank you so much for your compliment on Joey's service! We're delighted to hear that you had a pleasant experience. We will keep up the good work and look forward to welcoming you back soon.

Ответ от объекта размещения: 非常感謝您的高度評價和推薦呀！能讓您在我們酒店有舒適的體驗，尤其是王經理的安排能方便您照顧父母，我們感到特別開心。酒店一直致力於為客人提供優質服務和優美環境，很榮幸得到了您的認可。期待您和家人再次選擇我們，我們會繼續努力，不辜負您的信任！

Ответ от объекта размещения: Dear guest, thank you so much for your high praise! We're delighted to hear that you had such a wonderful experience with us and were satisfied with our spacious rooms. It's our constant aim to provide excellent service and a comfortable stay for every guest. We're looking forward to welcoming you back again soon!

Ответ от объекта размещения: Dear customer, hello! Thank you for your five-star review. We are delighted to see your satisfactory stay experience. We provide our guests with a comfortable living environment and thoughtful humanistic care, which our apartment partners have always pursued. Thank you for your encouragement and support. We look forward to your return and the opportunity to give you a better stay experience.