The St. Regis Zhuhai

I am writing this letter of commendation with a heart full of gratitude and admiration to express my sincere thanks to several outstanding employees of your hotel. Jenna and Angela provided me with round-the-clock butler services, and their professionalism and dedication deeply impressed me. Whether it was carefully preparing a wake-up call and a nutritious breakfast for me in the early morning or promptly responding to my needs and solving various problems late at night, they always maintained enthusiasm, patience, and professionalism without the slightest slack. During my stay, they took meticulous care of my itinerary arrangements, daily life, etc., making me feel as comfortable as if I were at home. Manager Willow Lin also demonstrated extraordinary leadership and a high degree of responsibility towards guests. He took the initiative to inquire about my stay experience several times, listened attentively to my feedback, and adjusted service details in a timely manner according to my needs to ensure that I could enjoy the highest quality service every moment during my stay at the hotel. His care and attention made me deeply feel the respect and care of your hotel for guests. Their excellent performance not only brought me an unforgettable stay experience but also gave me a deeper understanding and higher evaluation of the brand image of St.Regis Hotel Zhuhai. I believe that it is precisely because of outstanding employees like Jenna, Angela, and Manager Willow Lin that your hotel can stand out in the fierce market competition and win the trust and praise of numerous guests. Here, I sincerely hope that your hotel can fully recognize and commend the excellent performance of these employees and let their efforts be duly rewarded. At the same time, I also wish St.Regis Hotel Zhuhai can continue to maintain its excellent service quality in the future development and bring wonderful stay experiences to more guests. Once again, thank Jenna, Angela, Manager Willow Lin, and all the staff of your hotel for your hard work!

首先我5:30pm左右才辦理入住，服務員還要說檢查房間需時15分鐘，結果等了半小時也沒有給房咭，去了這麼多的酒店也是第一次是這樣情況，看見其他客人一個個比我們還遲也已經辦了入住，拿房咭上房間，服務員說我選的的房間比較好，所以要等時間也會長🙄，可能意思是叫我下一次選擇便宜一點的房間就會快一點🧐，天光等天黑終於入住了，結果原來不是檢查房間，是沒有足夠的服務員清潔房間。 入到房間手抽紙巾是已經用完的，原來這樣叫檢查，另外我選的海景完全被髒的玻璃掩蓋了，沒有露台，床睡到人會頭暈，電視機沒有網上電影看，洗澡玻璃是生鏽的，這間五星簡直令人失望，以後不會再入住這間酒店。