Честные отзывы об отеле Starview Mansion от реальных посетителей
9.5/10
Замечательно
Отзывов: 1511
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Честные отзывы
Местоположение9.6
Удобства9.5
Сервис9.3
Чистота9.5
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Отрицательные отзывы(46)
Гость
Улучшенный номер с двумя односпальными кроватями
Дата заезда нояб. 2024 г.
Семья
Отзывов: 2
9.5/10
Потрясающе
Дата отзыва 27 дек. 2024 г.
Staff are helpful and friendly. Free upgrade to executive floor. My requests were all fulfilled. Excellent location and beautiful surroundings. Breakfast offers a wide range of cuisines.
Перевод
Ответ от объекта размещения: Dear guest, Thank you for taking the time to share your positive experience with us! We are delighted to hear that our staff provided helpful and friendly service, and that you enjoyed the free upgrade to the executive floor. Meeting your requests is our top priority, and we're glad we could exceed your expectations. Our hotel's excellent location and beautiful surroundings are indeed some of our highlights. We strive to provide a diverse and delicious breakfast selection, and we're glad it satisfied your taste buds. We look forward to welcoming you back in the future for another memorable stay. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Best regards, Guest Service Mananger
Анонимный пользователь
Улучшенный номер с двумя односпальными кроватями
Дата заезда июня 2024 г.
Семья
Отзывов: 4
10.0/10
Превосходно
Дата отзыва 24 сент. 2024 г.
Comfortable and bigger room,that’s pretty good for family members
Перевод
Ответ от объекта размещения: Dear esteemed guests: Your visit and comments are our highest honor. It's a great joy for everyone of us to know that you've spent a good time in our hotel. We will persist our efforts in providing better and best service for you. At last, thank you again for your comments and welcome to our hotel next time!
Vanucks
Улучшенный номер с двумя односпальными кроватями
Дата заезда окт. 2024 г.
Семья
Отзывов: 7
8.0/10
Очень хорошо
Дата отзыва 11 нояб. 2024 г.
Although the location is not close to any malls, it is within the central of Zhuhai and 10 min from the hzm bridge. There was direct access to room floors from the car park, which was free. We even got upgraded to the executive floors (L18). The view from
The bathtub was amazing as it was facing the big window. Room was very spacious with separate area for closet. Overall very nice.
Перевод
Ответ от объекта размещения: Dear Valued guest: I am glad that you enjoyed this trip and liked the amenities we provided. The hotel with magnificent views of lake and landscaped gardens can make a trip more colorful and unforgettable. Zhuhau Holiday Resort Hotel is a ideal choice for traveler who would like to balance work and life by enjoying hotel comfortable facilities and convenience location. Hope you will choose us and experience our service again. Best wishes!
Гость
Улучшенный номер с двумя односпальными кроватями
Дата заезда окт. 2024 г.
Семья
Отзывов: 6
8.0/10
Очень хорошо
Дата отзыва 14 нояб. 2024 г.
Hotel is very nice. A bit isolated as there is not much restaurant and supermarket around.
Nevertheless we had an issue with the breakfast payment:
- One the first day our child paid the full price. Yes he looks quite tall for his age but he is still under the limit for child price. The staff did not bother to ask directly charged the full price.
- On the second day we noticed the price and they change it without any issue (for that day only).
During the checkout we mentioned the issue, asking to pay the child price for both day. But the staff actually did the opposite and we ended paying the full price for both day.
Перевод
Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our hotel to be very nice, and we apologize for any inconvenience you experienced during your stay.We understand your concerns regarding the breakfast payment issue with your child. It is our policy to offer child prices for guests under a certain age limit, and we are sorry that our staff did not inquire about your child's age on the first day. This was an oversight on our part, and we appreciate you bringing it to our attention.We hope that despite this issue, you still had an overall pleasant stay and that we can make it up to you on your next visit. We value your feedback and are committed to improving our services.Thank you once again for your understanding and for choosing our hotel. We look forward to welcoming you back soon.
Jacksjollies
Улучшенный номер с двумя односпальными кроватями
Дата заезда сент. 2024 г.
Пара
Отзывов: 45
8.0/10
Очень хорошо
Дата отзыва 3 дек. 2024 г.
Nice hotel with really big rooms. Location is good for the beach but please be aware, you are not allowed to swim at the beach. Swimming pool area was great even if it feels a but detached from the hotel.
Перевод
Ответ от объекта размещения: Dear guest: I am glad that you enjoyed this trip and liked the amenities we provided. The hotel with magnificent views of lake and landscaped gardens can make a trip more colorful and unforgettable. Zhuhau Holiday Resort Hotel is a ideal choice for traveler who would like to balance work and life by enjoying hotel comfortable facilities and convenience location. Hope you will choose us and experience our service again. Best wishes!
Гость
Улучшенный номер с видом на город (кровать «queen-size»)
Дата заезда сент. 2024 г.
В одиночку
Отзывов: 1
4.0/10
Дата отзыва 13 окт. 2024 г.
Worst service ever. Many funny incidents. For example every room has a coffee machine but the hotel does not have capsules which fit it
Перевод
Ответ от объекта размещения: Dear guest: I'm sorry that the service did not meet your expectations,The coffee machine you mentioned does not exist,I wounder if there is any misunderstanding,If you have any questions please contact the guest service manager,Thank you!
TARIQ
Улучшенный номер с двумя односпальными кроватями
Дата заезда мар. 2025 г.
Семья
Отзывов: 1
9.0/10
Замечательно
Дата отзыва 21 апр. 2025 г.
Good service I like it enjoy the trip
Перевод
Ответ от объекта размещения: 尊敬的客人,您好!非常感謝您的認可與支持!我們很高興您對我們的服務感到滿意,這正是我們不斷努力的方向。您的好評是對我們團隊最大的鼓勵,我們會繼續用心為您打造舒適、貼心的入住體驗。期待未來再次為您服務,祝您生活愉快!
Гость
Улучшенный номер с видом на город (кровать «queen-size»)
Дата заезда июня 2024 г.
Семья
Отзывов: 27
10.0/10
Превосходно
Дата отзыва 21 июля 2024 г.
It was first time but gave it full stars to this hotel from my heart to say thank you for your professional service.
Перевод
Ответ от объекта размещения: Dear guest, Thank you very much for giving us a full star rating when you first stayed in our hotel. We are very honored to receive such a high evaluation from you and thank you from the bottom of our heart for your recognition of our professional service. We are always committed to providing the best quality service to ensure that every guest can enjoy a comfortable and satisfactory accommodation experience. Your satisfaction and support are our driving force for continuous progress. We are glad to know that you are satisfied with our service and hope to serve you again in the future. If you have any suggestions or need further help, please do not hesitate to contact us at any time. Thank you again for choosing our hotel and look forward to your visit again. Sincere regards
Анонимный пользователь
Улучшенный номер с двумя односпальными кроватями
Дата заезда нояб. 2024 г.
Семья
Отзывов: 3
10.0/10
Превосходно
Дата отзыва 30 дек. 2024 г.
Good location, spacious room and nice service.
Перевод
Ответ от объекта размещения: Dear guest: I am glad that you enjoyed this trip and liked the amenities we provided. The hotel with magnificent views of lake and landscaped gardens can make a trip more colorful and unforgettable. Zhuhau Holiday Resort Hotel is a ideal choice for traveler who would like to balance work and life by enjoying hotel comfortable facilities and convenience location. Hope you will choose us and experience our service again. Best wishes!
Jessie
Улучшенный номер с видом на город (кровать «queen-size»)
Дата заезда мар. 2024 г.
Семья
Отзывов: 3
8.5/10
Очень хорошо
Дата отзыва 14 апр. 2024 г.
We got a free upgrade to suite during our stay. The room is huge and clean. King size bed with a living room, 5 pieces bathroom and a extra washroom.
Перевод
Ответ от объекта размещения: Dear guest:Thank you very much for sharing your wonderful experience during your stay.We are very pleased to hear that you were satisfied with our hotel suite and spoke highly of its spaciousness, cleanliness and amenities.Designed to provide guests with an even more comfortable and luxurious stay, suites include king-size beds, living rooms, full bathrooms and additional toilets, all designed to make your stay more convenient and enjoyable.At the same time, we are also honored that you can enjoy the free upgrade service.This is our way of saying thank you and giving back to our guests. We hope this little surprise will make you feel at home.If you have any other needs or suggestions in the future, you are more than welcome to contact us at any time.We will continue to improve our services to ensure that every guest has the best stay experience.Thank you again for your review and we look forward to your visit again.wish you a happy life!
Ho Bun
Улучшенный номер с видом на море (кровать «queen-size»)
Дата заезда июня 2024 г.
По делам
Отзывов: 2
9.5/10
Потрясающе
Дата отзыва 5 авг. 2024 г.
nice place for business trip
i really recommond for everyone to book
Перевод
Ответ от объекта размещения: Distinguished guests: Hello! Thank you for choosing Xing Hai Lou Zhuhai Resort and sharing your wonderful experience with us. We look forward to seeing you and your friends again. Wish you a happy life!
Гость
Улучшенный номер с двумя односпальными кроватями
Дата заезда мая 2024 г.
Пара
Отзывов: 24
9.5/10
Потрясающе
Дата отзыва 11 июня 2024 г.
Nice trip. Make sure you get the lake view. The amenities are really nice
Перевод
Ответ от объекта размещения: Dear Valued guest: Thank you very much for your good comments and suggestions! I am glad that you enjoyed this trip and liked the amenities we provided. The hotel with magnificent views of lake and landscaped gardens can make a trip more colorful and unforgettable. Zhuhau Holiday Resort Hotel is a ideal choice for traveler who would like to balance work and life by enjoying hotel comfortable facilities and convenience location. Hope you will choose us and experience our service again. Best wishes.
Zhoudachen
Улучшенный номер с видом на море (кровать «queen-size»)
Дата заезда июля 2023 г.
По делам
Отзывов: 49
9.5/10
Потрясающе
Дата отзыва 24 авг. 2023 г.
Wonderful and thus time, it learns and changes to a real 5 Stars Hotel. Will definite revisit next time.
Перевод
Ответ от объекта размещения: Dear esteemed guests: Your visit and comments are our highest honor. It's a great joy for everyone of us to know that you've spent a good time in our hotel. We will persist our efforts in providing better and best service for you. At last, thank you again for your comments and welcome to our hotel next time!
Гость
Улучшенный номер с двумя односпальными кроватями
Дата заезда февр. 2025 г.
Семья
Отзывов: 1
8.0/10
Очень хорошо
Дата отзыва 31 мар. 2025 г.
Very good hotel.
Перевод
Ответ от объекта размещения: 尊敬的貴賓:您好!感謝您對酒店的高度認可!您的滿意是我們最大的動力,從整潔明亮的客房到細緻入微的服務,我們始終致力於為您打造如家般温馨的體驗。特別開心您感受到的"非常好",這不僅是對我們團隊努力的肯定,更是激勵我們持續優化的珍貴反饋。期待您的再次光臨!
Гость
Улучшенный номер с двумя односпальными кроватями
Дата заезда мар. 2025 г.
Семья
Отзывов: 2
8.0/10
Очень хорошо
Дата отзыва 19 апр. 2025 г.
Hygienic.
Перевод
Ответ от объекта размещения: 尊敬的貴賓:您好!非常感謝您的分享!度假村的美麗環境和便利的海邊位置,都是為了讓您的度假更加愜意和難忘。我們會繼續努力,保持高品質的服務和設施,為您和其他客人提供更好的體驗。期待您下次再來,祝您生活愉快!