Сплит-Далмация, Хорватия: отели, где есть Интернет

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

Общая обстановка

В квартире есть все необходимое. Квартира ухоженная и чистая. Предоставляются чистые полотенца и туалетные принадлежности. Квартиру сложно найти. Обязательно попросите подробные указания в хостеле. Хостел не предоставляет круглосуточную стойку регистрации, а ключи хранятся за воротами с подробными инструкциями, как их получить. Расположение всего в нескольких минутах ходьбы от дворца, набережной, ресторанов и кафе, а также междугороднего автобусного терминала. Супермаркет находится за углом. В целом очень удовлетворительное пребывание.

Отличное расположение, потрясающий вид, чистый номер и хорошая мебель! - Персонала не было совсем, и вам нужен ключ, чтобы попасть в отель и в номер. Мы забыли ключ в номере и поняли это после ужина около 23:00, и хотя персонал должен быть в отеле до 3:00, никого не было. Нам пришлось связаться только по телефону, но, будучи канадцами, у нас не было рабочего телефона. Мы чуть не спали на улице. Нам помогли в соседнем ресторане. - Персонал должен был начать работу снова в 7:00; мы уехали в 8, не выписавшись, так как снова никого не было. - У моей дочери украли наушники EarPods в номере, мы смогли найти их с помощью приложения Apple и смогли точно увидеть, где они находятся. Опять же, в отеле не было персонала, чтобы сообщить им, что уборщик украл что-то. (Мы на 100% уверены, что их украли, так как они не выходили из номера, мы никуда не брали с собой электронику, а место, где они находились, было в 7 км от отеля, где мы никогда не были. - они предлагают услугу отпаривания, я хотел ею воспользоваться, но они сказали мне, что на то, чтобы вернуть мою одежду, ушла 1 неделя... мы были там 4 дня. Персонал предложил принести отпариватель в мой номер, чтобы я мог сделать это самостоятельно. Они его так и не принесли... - на 4-м этаже была прекрасная терраса, но мы узнали о ней только в нашу последнюю ночь. - мы хотели пойти на пляж, и персонал сказал, что это 45 минут ходьбы, и это единственный способ добраться. Мы пошли пешком. Наконец, когда мы добрались туда... мы могли взять тележку за 3 евро... Мы взяли ее, чтобы вернуться. -

Pro - very close to the Golden Gate and is easy to find. Check in is straightforward. The room is on the first floor above ground so it wasn't the most difficult thing to lift our luggages up. Con - (1) the actual room looks nothing like the pictures online. The online pictures (taken with wide lens mode) show the room to be much larger and brighter, whereas the room is in fact very small and relatively poorly lit. For one, the bed is literally two footsteps away from the door, and we were struggling to find space to open our luggages. (2) One of the beds in the room is in fact a sofa bed, but the property did not declare this when we booked. We spent a lot of time trying to book places which do not use sofa beds but actual beds, and so we can't help but feel that we were misled and misrepresented to. (3) There is a bit of noise. The property is right next to the road and near a pub with some rowdy youths at times. (4) Facilities are minimal. There is only one chair, and the table is very small. Everything else is basic. Nothing luxurious about it despite its name and the photos. (5) There is no lift at the property. We would not have chosen this property if we had a second chance.