Луизиана, США: отели, где есть С бассейном

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

Отель расположен в отличном районе. Обслуживание профессиональное и дружелюбное. Столовая, где можно было поужинать и выпить коктейль, была закрыта – обидно. Завтрак был ограниченным. Их фирменным блюдом были бельгийские вафли. На обед нам предложили пару супов, салат и два основных блюда. Номера были чистыми, но нам пришлось сменить номер из-за постоянно текущего туалета. На стойке регистрации обещали компенсацию, но мы её пока не получили, и квитанцию ​​по электронной почте мы так и не получили.

Room was clean, furniture pull out didn't clean behind it had dental pic and debris, carpet nean shampooing.

Ubicación, instalaciones, limpieza y servicio, excelentes.

Check in was easy and staff was friendly. The hotel is only a 5 min drive from the airport. They have a shuttle that goes to/from the airport every hour. You will need to call or email after booking to get the shuttle times if you plan to use it.

This is a clean and well-sorted property with all the basic amenities and no frills.  It’s a great uptown location for those who are visiting the universities or Ochsner.  There are no fitness facilities, however you can go to any number of local gyms and buy a day pass if necessary.  Overall, a great place to stay if you’re seeking basic accommodations at a reasonable price.

We recently had the pleasure of staying at Hôtel Peter and Paul in New Orleans and overall, it was a delightful experience. The interior of the hotel exudes a captivating charm, blending historic architecture with modern comfort seamlessly. The attention to detail in the design adds a unique touch to the ambiance. The service at Hôtel Peter and Paul was exceptional, with a staff that was attentive and friendly. They went above and beyond to ensure a comfortable and enjoyable stay. Whether it was providing local recommendations or promptly addressing any concerns, the staff's dedication to guest satisfaction was evident. While the overall experience was positive, I did encounter a minor hiccup with the housekeeping service. It wasn't as thorough as I would have expected, and some details were overlooked. However, this didn't overshadow the other positive aspects of the stay. In conclusion, Hôtel Peter and Paul offers a charming and unique retreat in the heart of New Orleans. The impressive interior and outstanding service make it a memorable choice for those seeking a distinctive and comfortable stay in this vibrant city.