Дата отзыва22 окт. 2025 г.
Ms. Shaniqua
Omgosh ... hotel was really nice! Breakfast was excellent and it lasted til 11a, which is pretty awesome for those that like to sleep late. So many options (hot, cold and dry). They offer bacon, sausage, scrambled/cold boiled eggs and breakfast potatoes. Whole fruit (apples and bananas), sliced fruit (melons and pineapples). Cold and hot cereal (oatmeal). Yogurt and granola. You can make your own waffles or pancakes (such a cool machine). Make your own toast and/or select from many pastries or muffins available. So many options! You can even place an order vs. eating from the buffet. They also allow carry-out and to-go boxes. Drink options at the buffet include: coffee, O.J. and apple juice.
PLEASE NOTE:
There's a separate fee for breakfast if not selected when booking.
Having said this, the hotel does not have microwaves in the room, just a fridge. There are microwaves located on each floor though (along w/ vending machines -both are in same location). Our room was spotless and absolutely spacious (no deviation from website)!
We arrived way beyond check-in and did call once we knew we'd arrive later than expected. Spoke with front desk staff who assured everything would be OK, only to arrive and find that our room (which was already paid in full) had been given away. The hotel was only able to provide us a King and a rollaway bed. Of course we were disappointed, but the next morning the hotel Mgr. made everything right. Having said that, the rollaway bed is THE HARDEST THING EVER. We bring our own everything (e.g. bedding, cleaning supplies, etc.) so we were able to make it work and make it comfortable. So much so, we'd chosen to not to be moved to the room we'd originally booked. It rained our entire stay which is what caused us to arrive late in the first place (that's a whole 'notha story). Anyway, the hotel had a few small trash bins about the lobby catching leaks here and there, but that didn't stop anything. I barely even noticed. Had I not been recording how beautiful the hotel was inside, I would've never noticed. Parking is $30/day, it's NYC what do you expect? 🤭 There's also parking on the street if you can get spot. Careful though, NYC parking signs can cause confusion for those not familiar with the City's play on words. All in all, this was great stay for us and I'd certainly stay again. Oh, I forgot to mention -I did! Yes, I extended our stay another night because the hotel and location was exceptional!
p.s. they also offer a seated bar area.
Overall: 10/10✨️
Развернуть
Цена за ночь от:166 €
Дата отзыва23 мая 2024 г.
Гость
This stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.
Развернуть
Цена за ночь от:116 €
Дата отзыва1 нояб. 2025 г.
HW2002
This is the four points hotel rebranded under the Best Western franchise. It is right off the highway and close to where my visit is, so quite convenient. Room is clean and bed is comfy. It offers an on-site cafe but I didn’t try. Entry can be a bit difficult if not from the highway side, particularly during night time. Overall I found it a good value and comfortable stay.
Развернуть
Цена за ночь от:137 €
Дата отзыва26 мар. 2025 г.
Анонимный пользователь
понравился вид, хорошее расположение, легко добраться до близлежащих торговых центров, правда, завтрака нет, что очень грустно, потому что еда дорогая, и я очень быстро проголодаюсь, ха-ха. Но обслуживание потрясающее, хотя иногда и довольно медленное, потому что в моем номере было повреждено окно и туалет, но в целом все было действительно хорошо, роскошно и много прилавков с фруктами. 
Развернуть
Цена за ночь от:160 €
Дата отзыва31 авг. 2024 г.
Manmankanshijie
Цена, по которой мы забронировали номер в будние дни, оказалась вполне выгодной. Это отель-казино, самый высокий отель в городе. Он величественно возвышается в центре, примерно в 15 минутах ходьбы от водопада, а рядом с ним есть большая парковка. Номер был очень чистым и просторнее, чем в среднем американском отеле. Номер, который нам дали, выходил окнами на водопад, так что мы могли видеть, как пар поднимается в небо. Фейерверк в 22:00 был далеко, вода из-под крана была комфортной, и имелась кофемашина. Отношение на стойке регистрации было приемлемым, и они объяснили, что нужно сказать. Большинство гостей были пожилыми людьми. Водопад красив и впечатляет, он того заслуживает. Людей в городе не так много. Есть Hardrock и Anchorbar. Это американские рестораны с другими характеристиками. Мне они все нравятся.
Развернуть
Цена за ночь от:183 €
Дата отзыва9 сент. 2025 г.
Гость
Great location, good restaurant, and comfortable beds. The location inside Saratoga Springs Park is very nice. The hotel is older and it definitely shows. We booked a Deluxe King which was large and had a walk in closet. The bathroom was small though and the room was not very well cleaned.
Развернуть
Цена за ночь от:329 €
Дата отзыва18 мая 2025 г.
Гость
Расположение очень-очень удобное, в самом центре Манхэттена. Можно быстро добраться пешком или на метро до любого нужного места, что невероятно удобно. Когда я регистрировалась, у меня не было наличных, и парень на ресепшене просто дал мне 10 долларов. Должен сказать, в Америке очень много настоящих джентльменов. (Изображение не относится к тексту)
Развернуть
Цена за ночь от:77 €
Дата отзыва28 июля 2025 г.
Гость
Visited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked.
Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.
Развернуть
Цена за ночь от:151 €