Онтарио, Канада: отели категории 3 звезды

My husband and I stayed here from September 9 to 10 last for our 20th wedding anniversary. We had a medical appointment down the road so it was a convenient location. Here are some of our observations where they could do better. 1. l use a cane with my disability, and there was no luggage trolly in the lobby when we arrived. I had to haul two heavy bags on one arm while using my cane with the other hand. 2. I checked to see that there was body wash for our evening and morning showers and the bottle was completely empty. The housekeeping staff hadn't refilled and we had to find someone to put a new bottle into the shower. It's a good thing I checked and didn't get a rude awakening in the morning. 3. The picture in the room looked as though something was thrown at it and went down the glass. There were two streaks and it was very disgusting. Obviously, the cleaning had not been done properly in the room. 4. Nowhere on the website was there mention of a continental breakfast so we were quite surprised that there wouldn't be your typical eggs, bacon, sausage. Etc. It was very disappointing. We only found out because we got on the elevator, and there was an ad taped to the inside of the elevator. At the time of booking, all it said was free breakfast included. 5. The shower-head sprayed all over the ceiling when it was turned on, so we had to put a face cloth over it to contain the spray 6. The microwave glass tray did not rotate so when you put something in there, it didn't heat it up evenly. It actually burned the item. 7. Bathroom light fixtures were covered with caked on dust. I wrote my name in one of them. It's Obvious that the housekeeping staff does not pay attention to cleaning - only does minimum.

Все мужчины из обслуживающего персонала были очень милы и дружелюбны, но среди обслуживающего персонала была худая женщина с длинными светлыми волосами, у которой было очень плохое отношение. Когда я обратился к ней за консультацией, она вздохнула, и на ее лице появилось очень неприятное выражение, она выглядела очень нетерпеливой! Дайте этому персоналу очень плохой отзыв!

This was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!

Great stay at falls! The building is a little bit old and air is not really fresh, staff are friendly.

Great hotel, location amazing. Was not impressed with the morning wake up of the jack hammer from the renos on the first floor when I'm on the upper level.

nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony

The view is fabulous, big tv and comfortable mattress. This place was amazing and close to all the shops and restaurants close to the Well and convention Centre and CNntower it was awesome wel be back for sure

Я остановилась на 20-м этаже в номере повышенной комфортности с видом на водопад и двумя двуспальными кроватями. Вид был потрясающий, но поскольку была зима, окно замерзло, поэтому утром я почти ничего не видела. Думаю, лучше проверить погоду перед бронированием. Тем не менее, ночной вид был великолепным, так что в целом мне понравилось.

Поскольку я заселился поздно, мне бесплатно повысили категорию номера! Тапочки, пижамы и вода были предоставлены впервые. Прямо перед домом есть круглосуточный супермаркет, что удобно.