Керетаро, Мексика: отели категории 4 звезды

Location of property is not bad. It is easy to get everywhere by taxi. Two female staff were very friendly and they could speak English as I can’t speak Spanish. They offered me two big welcome chocolate cookies, very delicious. I need to complain is the property condition. It was aged, full of wear and tear. The owner has to refurbish it. Water leaked thru the glass door in the bathroom, spread the whole floor. Power outlet at bed bunk was not enough for two persons at the same time. Choices of breakfast were limited. However, I have to give a compliment to the staff of the restaurant and reception to help me recover my lost bag which contained passport and laptop. Thank you very much!

This hotel is located in a relatively central location. The room is large, but the lighting is poor. This is because we couldn't draw up the curtains during the day since the room was visible from outside. The biggest problem for the room is it has no table space. Image a large room with a few very small tabletops. We ended up putting things on the floor. The large space is totally wasted.

Todo bien en realidad, la limpieza bien, la cama confortable al igual que las almohadas. El desayuno con poca variedad de alimentos; pero con buen sabor en general. La atención del personal muy buena. El único detalle fue que no nos indicaron cómo se usaba el aire acondicionado hasta el otro día de nuestra llegada cuando reportamos que no funcionaba; pero se usa con la llave que nos habían proporcionado y no lo sabíamos hasta que preguntamos. Y solicitamos nos proporcionaran pasta dental (porque es parte de las amenidades del hotel ) y nunca nos lo llevaron. Pero en realidad nos gusto; para una estancia corta (solo estuvimos una noche ), es bastante recomendable.

Good location, extensive well-maintained facilities, cleanly, service and food. The buffets are excellent and good value. The only negative would be that it's a bit corporate and things get dropped along the way, but I guess that expected since it's part of a large organization.

スタッフの対応は良く、露天風呂もとても良い。日本人にとっては日本語で説明があるのもありがたく、セキュリティもしっかりしている。唯一洗濯機の利用が無料で嬉しかった代わりに洗濯+乾燥で6時間かかったので利用予定者は注意した方がいい。総じてとても良い宿泊だった。

I loved the hotel but they didn't have a good situation with help to carrie my suitcases, I wish this could improve, however, for a visit is still worth it

The hotel location is good , centralised and accessible by walking to all attractions in the city centre. Rooms are clean and service is also good

Hotel workers are nice and amazing people. They were so helpful about everything. Place is nice located and everything was great!