Hotel Caribe by Faranda Grand, a Member of Radisson Individuals

My daughter and I enjoy greatly We came for a wedding in Cartagena and the hotel caribe is an Iconus that bring me memories from childhood with my parents Love this trip Good food And ambiance

Hotel war sehr alt und dreckig

酒店地理位置方便

Fueron unas excelentes vacaciones, un lugar con todas las comodidades y ubicado en un lugar exclusivo y estratégico. Muy bueno el servicio.

I liked that it was a refuge for birds and the property had nice landscaping areas. What I didn't like was was informed breakfast was till 11, but they took all the good by 10:50. Leaving the late birds with limited food. Another dislike is that the pool and Jacuzzi was closed after 8. Felt like the adults didn't have enough time.

Hotel Caribe is a splendid, historic building but the grounds are somewhat crowded with newer blocks of rooms. The pool and restaurant felt crowded most of the time. Beautiful wildlife in the gardens including very tame exotic birds. Located a 15 minute drive from historic city centre where many beautiful buildings and restaurants.

It took three tries to get the type of room I reserved. In my first room, I didn't have the ocean view that I had reserved. It also had a refrigerator that wasn't working. And when I opened the refrigerator, a roach ran out.

This hotel is beautiful overall and gave a lovely resort feel. However, as an international tourist, I found so much inconsistency in the service and availability of staff. Firstly, nobody, and I mean nobody, speaks english and so we struggled to communicate with the limited spanish we had. It made us feel as though we were not the demographic that they wanted at the hotel as usually there are at least one or two bilingual employees hired to attract international tourists. Some staff at the pool area & breakfast were very cold towards us and I'm not sure the reason. There was such slow service regardless of business or time of day, inconsistencies on what was offered at breakfast depending on where you decided to sit, sometimes service in certain areas, sometimes not and not rhyme or reason to it. They say they are a Radisson group hotel on all of their branding, online, in the hotel itself, but then when you ask if they are they say no, that they are a choice group hotel. So there is no general standard or service expectation met and to be honest I'm surprised that this has met the standard of being called a 5 * hotel. Both for standard of the hotel physically, both mostly for standard of service and offerings. The 'private beach' is also not actually by the sea but rather a section of the sand cut off from the sea. The actual beach is not a nice place to go and was more of a stressful experience than relaxing with so many agressive vendors.

Every time I come to Cartagena I stay here, the hotel is clean, it has huge green areas, it has cute animal walking around, it’s such a stress free environment, the food is amazing and fresh, the crew is so nice and always smiling ready to help you! It’s a lot better than staying in a tall building hotel, I loved it