Quality Inn & Suites Palm Island Indoor Waterpark

Shower head is broken. Bugs are around the microwave and fridge. Saw a cockroach in bathroom. Bathroom is terrible. Towels are clean. Bed sheets have cigarette burn holes. Carpet is filthy. Stay away. Not worth for the money

It was a nice hotel. The room was nice. Especially the jacuzzi being open was great after a long drive. All the people were amazing that were staying there. The worker's were all very friendly and very helpful. The only negative thing i would say is there wasnt much at the breakfast at all but other than that it was amazing! Will definitely stay there again if im ever back in town

Staff was friendly. First room I had the door keys didn’t work. The staff member then upgraded me and my boyfriend to a king suite which was nice due to the inconvenience the first time. Then the one elevator was down when we first got there. Too bad they closed the restaurant that was in that hotel. Another thing we disliked was how small the dang bathroom was. Like come on now could use a bigger bathroom especially in a suite.

Not very good. No Waterpark open no frig in room. Bed broken and only 1 elevator working. Toilet kept running.

This place is horrible needs to be shut down disgusting. I wanted to leave iam sure there was bed bugs. No smoke dector in room it was torn apart batteries on floor crack in mirrior and sink toilet was broke . No garbage can in room . It was the dirtiest place i ever been . I will never go there . I cant believe this place is still running. The health depar**ent needs to come shut it down .

This property advertises right in their name that they have an attached waterpark. They don’t mention anywhere on their listings that the waterpark only operates on Saturday and Sunday for something like a 4 hour window of time. Hotel in general needs a major update. Wall paper coming off the walls, ceiling tiles that are water stained, furniture has stains, carpets are worn out, back door to the property doesn’t even lock shut so anyone has full access to the hotel rooms whether they have a reservation or not. Restaurant wasn’t functioning but there are quite a few places in the vicinity to eat and shop. The only real positive to this property was the actual staff, they all did a great job.

Rooms are dated. Was not clean. Had bugs on counter top where fridge is and rooms all smell

If I could give zero stars I would because this hotel doesn't even deserve one star. It always smells stinky of cigarettes, they do not maintain the property or rooms, the bathtub in the room was clogged, I had reserved a king room through ******* and when I arrived at the hotel they told me that they were sold out for king bed, apart from the fact that they wanted to charge me 206 dollars because according to the receptionist did not show up the reservation, they have dirty carpets and the smell of cigarettes always comes out from the carpets, that whole place is horrible, they need another team work, please do not book at this hotel, it is not worth it, you are going to lose your money and time. Si le pudiera dar cero estrellas lo hiciera porque ni una estrella merece este hotel siempre huele apestoso a cigarrillo, no le dan mantenimiento a la propiedad o a las habitaciones, la bañera de la habitación estaba tapada, yo había reservado una habitación king por ******* y cuando llegue al hotel me dijeron que estaban sold out a parte que me querían cobrar 206 dolares porque segun la recepcionista no le aparecia la reserva, las alfombras sucias y siempre sale el mal olor a cigarrillo todo en ese lugar es horrible necesitan otro team work, porfavor no reserven en este hotel no vale la pena van a gastar su dinero y su tiempo.

There was nothing I liked about this property. It is old and run down. The security lock on the door was broken, the bedside lamp was broken. The room was dim and there was an unpleasant smell. I reserved a king size bed and we had a room with 2 doubles instead. I spoke with the front desk and was told I was wrong, but they had upgraded us to a suite. Nice, but unnecessary. I would rather have had a comfortable bed. Front desk offered no information when we asked about a place to eat. We canceled the second night we had originally booked.