Holiday Inn Express & Suites Dallas NE - Allen

非常一般 不推薦 基本沒有服務 咖啡24小時

I got a Queen size suite with this hotel and had some issues with the room. Our mini fridge was missing a leg so it wobble and was leaking brown from where the should have been. The fridge ended up freezing my water bottles that I put in there. I put them in the door of the unit. Tried to give my 9 month old, a warm bath and didn’t even have hot water to the tub. I had very little warm water coming from the tub. The Jacuzzi tub that we got with the suite didn’t even work. Front desk was no help saying that they don’t have maintenance on the weekends only on weekdays and my only option was to move rooms if I wanted a working tub with hot water. I have two kids under two and it was 7 o’clock at night. I was not moving them after a long day. The phone kept flashing red and we couldn’t get rid of the message on the phone. There was no guide for the tv. I had to flip through most of them to just commercials on every channel. Front desk told me that they would talk to their boss to give me points for my visit since it was not up to standard for them. She told that I will get an email the next business day. I wasn’t contacted in any way. Just disappointed in IHG.

When we arrived the first night it was late and we were exhausted only to find a stained comforter something splattered all over the door and a room that looks like it was twenty years out of date. The next day we were given a new room which was at least clean. This doesn't deserve to be classified as a holiday inn express motel 6 would have been better

Staff were friendly from check in to check out. Room was very clean and the bed was super comfy.

There was no one at the front when arriving and we waited on 2 occasions for help. The speakers in the tv didn't work properly and we changed rooms.

Front desk was very helpful and was able to change me to a different wonderful room without a change in pricing due to the heavy smell of smoking. There is supposed to be no smoking, of course, so it was on the fault of a previous guest. But I liked how much brighter and well lit my new room was - mice decor and very comfy with a large bathroom and the much needed frig and microwave for super late night hours as well. The breakfasts were also very convenient and helped me get through a very grueling morning schedule. Would highly recommend with its affordability and friendly staff.

Front desk was very welcoming. Needs some standard repairs and towels are worn

Clean and comfortable. Beds especially ! Soap dispensers were hard to use in shower … preferred nicer fragrant bath products and bar soap previously carried at this hotel. Overall though a good experience.

The room wasn't even cooled when we got in it (A/C was turned off), so it was stuffy. The room we were given didn't have hot water at the bathroom sink. The cleaning crew put one kleenex back in the box to make it look full. Not very welcoming in the room. I wouldn't recommend it.