Homewood Suites by Hilton Dallas/Allen

Overall everything was good. Rooms are very big. A little outdated for the price but enjoyed the stay

Directions getting there were very bad due to so much construction going on. When called for directions i was met with an attitude issue from the clerk. Soooo much construction going on in the main area. I was sent to the 4th fl. Of the top of the building even though i asked for handicap on a third website. Parking was free just had to watch construction. Getting into the build was an issue the clerk when called for directions was an issue. One elevator for the entire hotel. Mole was in the bathroom cover up with caulking. Monday thur Friday breakfast starts at 6 no directions were the meeting room was. Meeting room was small but a better breakfast then most hotels. 7 tables. Construction crew stayed in the hotel so you ate with them. Paid at the front counter and entered at the rear of the building. If you can get past the attitude, dust, clerks smart mouth and luke warm water. This is a great stay. Maybe after construction, i might come back but as of now HELL TO THE NOOOOOOO.

Jessie at the front desk was wonderful and exceptionally helpful. He deserves a raise. Room 429.

Good location in the Allen Texas area. Breakfast includes hot items - usually eggs, bacon, biscuits and gravy. Our room on the 2nd floor at the rear of the hotel was quiet. Lots of families and pets staying here this holiday week. Good value stay.

Nice hotel. Friendly staff. The common areas and room were clean and nice. Did not receive cleaning service during my stay which was disappointing. Also the fitness center was missing all the free weights below 20 pounds

Great Hotel, it was in a safe area. The suite was clean and I loved the full kitchen with cookware and dishes. It was nice!

Friendly front desk staff, clean rooms, and festive holiday decore. Areas of improvement (over a 5-night stay): - ultra-processed breakfast food - the pool was closed, and the water looked green - the basketball backboard was shattered and broken (shards on the court) - of the two treadmills in the gym, one was only functionally - no fresh towels in the gym - the bathroom floor next to the gym hadn't been cleaned for a long time

Do NOT stay here. Room was FILTHY!! Dirty walls furniture all chipped phone didn’t work no tissue provided wallpaper peeling off bathroom walls dirty dishes in the cabinets and I did NOT get the room I booked and paid for. I tried to talk to the front desk who showed ZERO customer service! All he wanted to do was blame the 3 rd party I booked thru but their paperwork was correct. We’ve stayed at this property multiple times and do to our experience this weekend we will NOT be returning. I did video everything I’ve documented so if you’d like to receive that I’d be more than happy to provide. I’ve worked in customer service for over 30 years and if I had employees like the man who checked us in I would be embarrassed. I wasn’t asking for ANYTHING other than the room I booked and paid for but what we got was a Motel room people rent by the hour. I even tried to ask if I could at the very least get a refund for the difference in the room I paid for versus what we rcvd and I was told he couldn’t do that. EXTREMELY DISAPPOINTED!!!!!

This property is in need of replacing furniture that is scratched and stained. We also had dirty nasty towels. Won’t be staying here again! Bleck!