"The worst day of my month-long trip to Spain. Altea is a beautiful town, with a charming old town and beaches. But this hotel truly made my day miserable. There was road construction right in front of the hotel, which immediately gave me a bad impression, but little did I know the nightmare was yet to come. The hotel was unattended around 4 PM. They added me on WhatsApp and sent us an emergency contact number. The power went out around midnight. All four of my phones—Chinese, British, and Spanish—had no signal in the hotel. Power was restored after a few minutes, but the alarm beeping continued. I messaged them on WhatsApp, but got no reply. I ran outside to call, and they said someone would come in ten minutes. They asked which hotel I was from, which made me very suspicious; this was explained the next day. I waited an hour, but the beeping didn't stop, so I went to sleep. But I was constantly groggy, my head filled with the beeping, waking up repeatedly to message them, but getting no response. At 8 AM, the beeping continued. I vaguely felt someone banging on the door; my heart felt like it was going to jump out of my chest. I got up to check and found the road construction machinery was up and running—an excavator was right next to my window, drilling and digging at the asphalt. It was impossible to stay awake any longer. I had no choice but to get up and prepare to escape the hotel. Just then, someone knocked on the door. A woman was outside. She said she was the person who answered the phone last night and had come to handle it, but there was nothing she could do to stop the whirring. She also called us back, but instead of using the number we had left with the hotel, she called the number we had dialed, so no one answered. But what good was it if someone answered? The whirring continued all night. During the conversation, I learned she was a resident of the town and probably handled emergency situations for several hotels at night. We asked her why, since there was road construction, there were so many empty rooms (many people had run out during the power outage, indicating many rooms were empty), and why we were given one of the only two rooms facing the road. She said she didn't know, she wasn't a hotel employee, and we had to wait until 10 am when they started work (actually, people didn't start arriving until after 11 am). Today, when we checked out, we saw people still complaining at the front desk. But we were the most affected—the whirring was coming from the front desk, and our room was right behind it. The window faces the street directly. However, the front desk only politely said "sorry." Ctrip handles things well, but this is the first time in over twenty years of using Ctrip that I've given this hotel such a low score."

"Отель великолепен и лучший сервис"

"An absolutely fantastic hotel, we loved our stay here. The location is great, 5 mins walk in each direction to the old town or the beach. The hotel itself is very boutique with real attention to detail around the finishings and things like toiletries. Our room was very big with separate bath and shower as well as a very big, comfortable bed. The staff were incredibly kind and helpful and always on hand with a smile. A special shout out to Stephanie who was fantastic and made our stay so easy. I wouldn’t hesitate to book this hire again."

"Хороший отель"

"We stayed here for 3 nights (1st July-4th) but wish it had been longer. Stayed in Jacaranda room which was perfect. Bed super comfy. Beautiful pool and gardens. Amazing breakfast made fresh by Athena- she was so helpful ensuring we had freshly made juice (with fruit from gardens) and the most amazing cake. Parking at side of hotel. Amazing sunsets from the garden. We were so sorry to leave. Will definetly revisit."

"Этот хост находится на очень занятой дороге и на станции/железной дороге. Стандартная комната расположена на задней части железной дороги. Покурение мака, довольно маленькое и темное. Гость предлагает нам просторную квартиру с балконом по более высокой цене. Это сделало цену наоборот. Сидя в выхлопных газах с небольшой морской обзор на балконе. Неудобный объект. Хорошо чистый. Прием обычно безmanned. Цена/качество плохое. Ненадежный и рекомендуемый. К сожалению."

"Идеальное местоположение"

"Отличный отель расположен примерно в 10 минутах ходьбы от города. Очень дружелюбный персонал и ресторанная еда тоже очень хорошая. Отель очень чистый и комфортабельный"

"Отель очень удобный и комфортабельный."