Anji Sky Land Squirrel Tribe Hotel

交通：因為屬於景區酒店如果不開車的話真的不是很方便，但是呢因為有酒店管家的關係，在酒店內有接送服務，包括你去景區也會有專車專送。但是有一點專車的師傅服務態度非常的不好，因為由於我們出去玩了，想要專車再把我們接回酒店，管家也沒告知專車在18.00就結束了，以至於專車師傅在18.10接到我們的時候非常生氣的説到：超過18.00我就不來接了！！為什麼我們要搞到這麼晚！！這樣的話術導致我對這個酒店後續的服務印象都尤為關注！ 環境：酒店環境還是很ok的因為畢竟是景區酒店，你想要的應有盡有，從房間內的數據線準備，包括也不是熱水壺設備是飲用水加熱設備，極度的方便。酒店內的遊樂設施小朋友們和動物的親子接觸，以及成人想要玩的遊戲機麻將桌球健身房等等都有！非常的便利！ 服務：這個真的要好好説説了，招待我們的管家叫小楊，從行程開始之前就已經加了微信告知我們如何抵達酒店，酒店的入住怎麼辦理等等，於是我們到了酒店也非常的熱情幫我們拿行李幫忙辦理入住，一直幫我們把行李拿到房間門口，我都覺得非常熱情。但是晚上因為非常想喝一杯咖啡我就到了咖啡吧想要點購一杯美式，於是服務員就問我是酒店顧客還是攜程顧客？我回答有什麼區別？服務員説攜程的顧客收費貴！但是第二天我又點購了一杯美式這個服務員叫做陳勝真的要特別表揚！！我問他攜程額顧客價格沒有區別嗎？他説當然沒有咯！還很熱情的問我喝不喝得慣濃郁一點的？需不需要加濃？因為平時做的會比較淡一點，雖然一杯咖啡但是我從這一點就能感受到他在服務我在關心我的喜好！我非常認可他的服務，但對於大堂內其他的服務員可能他們的部門都不同，但衹要我問和他們部門不相關的問題要麼就是玩手機要麼就是讓我去另外一個地方問別人，讓我這次出遊覺得一個環境及這麼熱門的酒店這麼冷漠，也或許是淡季吧~

開發商延續了雲上草原一貫的吃相難看，1，2千的房費，2-300的住宿體驗，多餘的可能都在門口那些年久失修的小童設施上了，倆個房間潮味，一個房間漏水，備品連棉花簽都沒有，衹有浴巾沒有毛巾和擦手巾，整個酒店地形像迷宮，沿路像工地，所有的亮點都在泳池的服務小哥和養松鼠的大爺身上了，再次感謝管家squirrel，臨走送了杯子，感覺他已經盡力了，畢竟硬件垃圾不是他的問題，感覺急功近利的集團本身才是，舉個最簡單的例子淘氣堡是額外門票和襪子費用的，不是錢的問題而是被噁心到了，第二天立馬逃離，不會再來了

第一天冒着41度高温二拖二終於進到了房間，準備上廁所釋放下的，一看嚇一跳（見圖一）。馬上找攜程，酒店馬上找人來沖了馬桶和換了被套。晚上出去溜一圈準備洗澡休息了，拿出拖鞋一摸是濕，反過來一看，**是循環利用的一次性用品。還有圖三的買家秀和賣家秀。退房三天了一個積極處理的人都沒有，2399的房間就這樣，大家辛苦賺的錢付出去了都得不到該有的尊重，目前還在想辦法投訴到相關部門，祝我自己好運吧

打卡松鼠部落酒店，感覺真的非常棒！松鼠1號管家非常熱情，貼心，態度非常好，入住時都有安排拿行李🧳。酒店設施很新，房間整體乾淨衞生，室外室內遊樂項目非常多，鞦韆、健身、跳舞機、挖沙子，室外泳池。小孩子玩的樂不思蜀。早餐也很豐富，臨走時管家還送了我們杯子！

Like this children friendly hotel with sort of children playground, animals such as peacocks, squirrels and etc for children to observe and the comfy family come with a giant squirrel doll, the kids love here😄We had a great time and plan to come again on winter

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days