Extended Stay America Suites - Detroit - Ann Arbor - Briarwood Mall

We had an overnight stay. Staff was friendly, welcoming, and helpful. It was a quiet too. The hotel shows signs of its age and could use updating or spruce up. My main disappointment was the cleanliness. The surfaces had residue on them and floors had debris as if the were not swept. It was as if housekeeping skipped the easy cleaning tasks.

It took 4 hours for us to get our room . I had a reservation. Check in was at was told it would be 15 mins until our room was ready and it took 4 hours. I could not afford to stay any other place so I had no option but to wait .

Wonderful wonderful staff!!! As much as your room and price and location are important, so are the staff where you’re staying too. Hospitality 10/10 every staff member from the maintenance guys to the housekeepers and front desk staff were all so welcoming. They made sure my pup and I were well taken care of throughout our stay. They are running a great place here!!! Wonderful team 😊 😊 Great job management!!!

The hotel, in general is well maintained and clean. Staff is courteous and friendly. The rooms are spacious and it’s convenient to have a full size refrigerator and freezer, microwave and 2 element stove. Kitchen utensils, pots, pans and dish detergent are available at the front desk upon request. Hangers are available on request from the front desk. We found this unusual since most hotels will have hangers in each room. The only complaint we had was the bed was old and so soft (beat#up) that we rolled towards the middle and both had sore backs and necks for the duration of our stay. The pillows were also flat. I guess we should have asked if they could have been replaced…otherwise, it was a great value.

When checking in (lady) staff not very friendly. Listened to a staff member complain about cleaning nasty dirty rooms..on nice note the check out this morning was a man who was so nice and friendly.. (fridge was not in in room .. had to plug in my tv.. no hair dryer in room tv glued down to table right in from of the mirror.. 206 room

Staff is so considerate and friendly, makes a big difference after a long rough day

Felt a little bit ran down. Staff was great tho 😊 the man was super helpful and friendly

We arrived and our room smelled awful! Apparently they accept pets which I’m fine with however I’m not traveling with any pets so being put in a room that smelled like straight cat pi$$ was awful. I did go in and ask to be moved and I was told that they were booked.

My husband I travel quite a bit and we stay in many hotels. This was one of the worst hotels I have ever stayed at. The room was worn down. It had missing paint on the walls, the kitchen counter was dirty with not only fresh things on it, but lots of stains. There were toe nail clippings on the floor. The pillow smelt so bad that I had to put a t-shirt on it so I could get some amount of sleep. The bed was harder than a rock and the property smelled like pot. It was very inconvenient that there were no dishes and that they had to be requested including cups. I will say though that the front desk person I dealt with in checking in and the one whole helped me with my broken remote were wonderful and the only bright thing with this entire stay.