Hotel Belles Rives

It is perfect, unless you want to eat and drink something. Although they have enough staff around, you do not get a menu card, no one takes the order and the delivery takes ages. When you want to pay, you have to go to the cashier, as nobody will arrive. In other words the worst service you can imagine. Taking into account the prices…. Never again

Beautiful view from the hotel but that all very bed service breakfast are so poor the room are small and old no space for anything charging like 5 star for 3 star experience the service is so bad that is not exist definitely not value for money ??

I thought I booked a nice classy hotel and nevermind paid higher price,at the end it isn't the case. I booked the cottage from the hotel which is opposite of the building, is a two bedrooms plus outside area. First impressions was OK, staffs very polite. After checked in noticed the room is old and two bedrooms is separated by a petition not wall, which can see and hear everything. Outside area is dirty and rundown. Worst to come are the beds, mattresses are extremely uncomfortable so as pillows. After requested extra toppers, but not much difference. Housekeeping is terrible, second days rooms were half made and dirty bowl left outside the garden. What is most unacceptable is, I found out they threw away my husband's blood pressure medication placed on the desk. Complained to the front desk, investigation without any reply. Last evening of stay back to the hotel, room were not made at all. With this experience I can't agree with the stars this hotel is getting. How is a famous hotel with expensive rate with such quality!

We had a lovely stay here and the Michelin restaurant meal was superb as were the views. Swimming was superb and Oliver very friendly and helpful. We had a great lunch at the restaurant Plage with a lovely waitress. Kim was the best waitress by far in the morning offering extra coffee without being asked . Reception staff were helpful and very pleasant and we could not fault them What spoiled it and made it less than 5* were the following: Paying for sun beds plus 20%vat Paying for beach towels at €6 a day Being told our meal in the bar was delayed to over an hour then arrived cool because they were busy!!! The manager did NOT apologise but brought us back our reheated food. Old fashioned hairdryer. Overall we will not return due to the issues over sun deck which was twice overrun with children who were not guests and many of their extended family not using the beds and bringing their own towels. Surely there should be an area exclusively for the guests of the hotel?? This last issue is noted in many reviews but remains unchanged. We will ask SLH of their opinion

Great stay, fantastic welcome as soon as we arrived by car car by Christophe , followed by a tour of the Hotel by the Concierge Luca !!!! We loved this unique a**osphere that you won't find in any other hotel ! The view from our room is amazing and so relaxing ... The breakfast was perfect and the check out ( whith Christophe) was professional and friendly .

An amazing location for lunch overlooking the water. Food was fabulous and a special mention to our server Emily, who looked after us so well throughout. One of our favourite places when we visit Juan les Pins, as it always delivers.

We booked a “superior sea view” room, which turned out to be tiny! The bed was short (even my wife at 5ft 6ins had problems with her feet over the edge) and we had to get them to take out two chairs so we could move around the room. The bathroom was so small that two people could not squeeze past each other and the shower (in the bath) did not stay up and leaked onto the bathroom floor. We spent a day on their “beach” and were charged €6 per beach towel (this was the only hotel on our trip to charge for beach towels) on top of €70 for two beach beds. It is a special hotel but seems to be relying on past reputation to attract guests.

We enjoyed a drink in Bar Fitzgerald and were looked after by a lovely lady. Excellent lunch. Just before 2pm lunch i told reception the ladies toilet (only 1 en service) needed attention. Had fab lunch , then returned to ladies toilet 90 mins later , still no paper. The rudest man i ever encountered in a hotel , L, told me there was no other available toilet.

Terrible service in a beautiful setting. I stayed 3 times at the Four Seasons Cap Ferrat (which is wonderful), but will never ever go again to Belles Rives. I arrived at 16.00 at the hotel and went to the bar to have a snack. I was told they had no snacks because they were having a situation at the kitchen. I was told I could only eat at 19.30, when the restaurant would open. When I arrived to eat at the restaurant at 19.30 it was fully booked. My husband complained that we were supposed to have dinner somewhere in the hotel as we were guests. They saíd that we could have dinner at the bar and we asked to see the menu. The head of the bar said that the menu was is his head an recited it. I could not believe it. He added that we should have seen the hotel chef and how busy she was. Unbelievable service for a 5 star hotel. We ate outside at the bar and it was full of mosquitoes. I never tell my clients what my problems are. I just provide a great service. I paid 900 euros a night to be treated like that. Not again.