Sanctuary Rarotonga on the Beach (Adults Only)

Отличный сервис, удобное место, где можно отключиться и расслабиться. Хорошая еда.

Останавливались всего на 3 дня, но это прекрасное место, прямо на пляже. Определенно остановлюсь снова

Этот отель устал, старый и нуждается в обновлении. Обслуживание плохое... Однажды я ждал 3 часа еды и 1 час свежих полотенец. На острове так много других красивых хот-рлов, что можно подумать, что раратонган подойдет… но это не так. Мои друзья пришли в грязную комнату, где им пришлось ждать еще r часов, прежде чем заселиться. В конце концов, я больше никогда здесь не останусь.

The “adults-only” hotel and pool are nestled so intimately within the larger family friendly grounds that you can’t tell it’s separate.

Lovely setting right on the edge of the lagoon reserve - perfect for snorkeling and swimming. Bar / Reception staff were great and made for a very relaxing holiday.

Excellent marine reserve for snorkelling and swimming! The let down was the reception staff - from poor check-in process and communication was downright rude. When we dropped off our bags for early check-in we were told to just leave behind the bar at Sanctuary and didn't get any tags. On proper check-in they only asked for my passport despite having 2 separate rooms but later on during our stay one of the staff noticed the other guests in the gift shop and interrogated us about the number of guests. She later demanded that we come back with the other passports. We realised the receptionist didn’t put our card on file so we had to pay directly with our credit card every time we purchased from the restaurant or bar; so again had to go back to sort this out with the reception staff. Finally, when we asked for the reception staff to lend us towels for our snorkelling trip they wouldn’t accommodate us at all and when one of our guests was feeling cold, I asked for a blanket as there were none in the cupboards - again the receptionist was not cooperative until I begged / pleaded and she finally sent someone to our room to provide the blanket. Reception staff need to be re-trained and customer service needs to improve!

Simply incredible stay! The location is amazing, staff super friendly and accomodating, everything was just incredible!

Lovely snorkeling out front. Hallways were wet, slipery and had loose tiles. Lots of trip hazards. Long lines to order food.

We have visited this property 6 times. This time was the worst time ever. The rooms were not cleaned properly. They ran out of soap and shampoo. No clean cups or glasses done daily. Rubbish bins only cleaned every other day. Before dinner was brought to you, but now you have to go fetch your own meal from the kitchen. So service was actually non existent. Very sad because we always came back here but going forward we will not be returning.