Quinta Dorada Hotel & Suites

The water didn’t drain from the shower and the bathroom sink, awful smell in the room on the first night so requested another room, then the toilet was clogged, had to go buy Starbucks next door and used the bathroom there. We had to wait in line to have breakfast and the breakfast was not like the picture.

The staff at the front desk were very friendly, our room was very clean, they have a beautiful green area and swimming pool, very quiet and secure parking lot. And a good breakfast!

How this hotel gets high ratings is a mystery. First off, it’s under construction. Second, there are VERY LOUD clanking water pipes all the time without cease. The front desk employees know this and apologetically change my room, fully aware that there will be no change. Same noise, no respite. First room with refrigerator, second without. Front desk promises a delivery of another mini-fridge which never arrives. The television was not functioning, not a single channel; air OR cable. Chain security lock on door missing. The handle to the shower off the thread and on the floor. No way to get water. I left at 3:30 a.m. without sleep and without a shower. This level of disregard suggests a non-attentive or caring manager and/or owners that are oblivious. I travel a LOT and this is my worst hotel experience to date. This would have been overpriced at HALF the cost. Shame!

The only complaint I have is. why the hotel charge me $130 pesos to park my car in the parking lot. under the hotel and the mall. The hotel most most to have a deal with the mall to us park our cars there. We are mall customer too

EXCELENTE ATENCION DE TODO EL PERSONAL

Agradable

Great location. Next to a well-known restaurant, perfect for business trips.

Not the best customer service, cleaning people kept coming in after knocking only once

Everything was so clean.