Hampton Inn Atlanta-Buckhead

good stay , on going construction opposite the hotel, limited parking - have to park in the facility next door if you return to the hotel late.

The overall stay was okay. I just did not appreciate how we called multiple times to try and ask about early check-in and no one answered the phone. Also, how check-in was shown on the site to be at 3 PM, but when we got there we were told that it was at 4 PM and the manager just didn't update it on the site. There was also an extra $100 holding fee that WAS NOT presented to us before hand. It was no where on the website under the policies. Also the room smelled old, not a very fresh smell.

I’ve stayed at a few Hampton inns across the street east coast that were all very nice this hotel was not and is pretty old and janky and is in need of updates and repairs. The staff at the front desk and E who drives the shuttle are all very nice and friendly but my room was not a comfortable stay and I was concerned with the cleanliness for sure. The sheet did not fit the mattress and appeared to be falling off when I got into the room. There were stains behind the toilet also did not look to be cleaned well. There was also a broken piece to the nightstand that was just hanging off without repair. It was definitely giving motel vibes. Also the remote didn’t work and there was no button to turn on the tv. Photos attached.

We check in 2-22-24, the evening clerk didn't greet nor give me a receipt. The room 404 was clean but the AC unit stayed at 69. The heat didn't work at all. It was freezing in the room. We check out on 2-24-24, the lady clerk was very rude and told me that my receipt will have to be emailed. This piss my daughter off and she went inside to get one because that same lady had just gave her a receipt for her room. The same lady told my daughter that all of sudden her computer is down and that she will have to wait on a receipt. Then she also was very rude to another customer for asking for some sugar. It was a quiet and clean hotel. I wont recommend nor come back simply because of the rude lady clerk.

Service was very friendly , food was tasty on breakfast bar and I felt safe as a solo traveler

Staff was friendly. Room was quiet, clean and comfortable. It was easy to park at hotel. They had coffee and breakfast available. Couldn’t ask for more.

Check in was smooth and easy, the room was clean , ready with plenty clean towels! We enjoyed the complementary breakfast as well as friendly helpful staff.

Was convenient for a Christmas weekend in Atlanta. Easy access to local attractions; morning breakfast was nice also.

They never returned my charge for the deposit and when I called them they said that they can’t find my booking. Took me hours to explain myself to them on the phone