Homewood Suites by Hilton Austin - South/Airport

I very rarely write bad reviews, but this was so frustrating. The hotel was great, room was nice, breakfast was really good. But - they overcharged me for a night and won't fix it. I asked the front desk specifically the night before if I could check out on their app. I was told that was fine. But the app didn't check me out, nor did it tell me it didn't check me out. By the time I realized it, it was too late for them to check me out that day. I'm glad I checked for the receipt, or they would have charged me five more days, instead of just one. I had to run back over to the hotel and tell them what happened. They wouldn't (or couldn't) fix it at the front desk, so I just told them to check me out because I had a flight to catch. I didn't want to argue with the poor front desk people who were nice to our whole group all week. I feel so bad I recommended this place to my firm. I won't make that mistake again. I did call Hilton and they said they called the manager, who just said NO Refund for the day, I guess because it was after 11 AM. Needless to say, I am no longer a Hilton fan. FIX. YOUR. APP!

We booked a 5 night stay in a king one-bedroom suite. Diamond status is not recognized at Homewood Suites. - Hotel is outdated, with old TV's (no streaming) - Friendly front desk staff. They we were short-staffed around the holidays so the GM is running the front desk. - Room smelled a little muggy, but was clean We weren't in the room a lot as we were visiting family, so it was fine for our stay.

This hotel was perfect for my family for a quick weekend trip to Austin. Convenient location with free parking and free breakfast. I would stay here again

The extra rooms offers a lot of privacy for a family of 4. The staff was wonderful and made a nice breakfast too. The woman who made breakfast was very kind.

Great location. Easy access to the airport, downtown, Barton Springs, Ut campus, plenty of entertainment and recreational opportunities. The breakfast each day was great and the manager’s reception on Wednesday evening with wine, beer and a light dinner was perfect before going downtown for live music. The hotel was clean, quiet and a perfect home base in Austin.

Great location, very well lit and right off highway. Front desk personal (sorry didnt get names) were very friendly and accommodating. Rooms were clean and spacious. We were only in town for a couple days but the rooms had kitchenettes and were fully equipped, had we stayed longer that would have come in handy. Overall it was a great experiece.

Great location, clean and spacious room. Good deal for the price

I stayed here for a week for business. It is an older property but nice and clean. They have a good breakfast and a nice happy hour in the evenings during the week. Works great for a business trip, reasonably priced for Austin.comfortable bed and plenty of room for a longer stay.

This place looks like any other suite type facility. Breakfast, gym, pool, etc. were all nice and served their purpose. I was blown away by the friendly, courteous, and professional staff.