Candlewood Suites Austin Airport

Martha was very pleasant and helpful, explaining the programming and helping me sign up. very nice facilities and they checked me in early, great place to visit, i usually use Southwest site, but IHH has benefits. thank you Martha for your help

This place is really nice. And very clean. It seems like it's New. Ariel was working the front desk when I arrived after a bad experience of missing my flight home. And I was a ball of stress. But after talking and working with Ariel, my stress level decreased and I went to my clean room for the evening, she was my angel. Calm professional, and extremely nice. Just what I need after my ordeal. Ariel keep up what you are doing and the sky is the limit. Ariel is amazing.

I had the WORST experience with KELLY in the Front Desk here I didn't even get the chance to even check into our room! Our apar**ent is having plumming issues so they located me and my family of three children at this hotel on 5/13/24! We were not even in the lobby more than 10 mins waiting to get checked in my 3 YEAR OLD AUTISTIC SON is running around a bit being loud for a 3yr old (nothing out of the norm like climbing on furniture or anything like that) and when it comes to my turn KELLY looks at my son and tells me "Is he going to be a problem? Bc this is quiet hotel with alot of workers!" Mind you were were in there less than 10 mins! I 100% understand if we were in our room and my son is being loud etc. But to not even give us the chance or find different wording! That is unacceptable! OBVIOUSLY KELLY HAS NEVER BEEN AROUND CHILDREN ESPECIALLY CHILDREN WITH SPECIAL NEEDS! Kelly your a disgrace to this company!!!!!! Shame on you! Also NATE the manager didn't even apologize only said "would you like to stay at our sister hotel" HELL NO I WOULD NOT IF THAT STAFF IS ANYTHING LIKE KELLY!

We had to stay at Candlewood because our flight was cancelled. It was a very nice hotel! Everything was clean and well kept. The staff was so friendly, Ariel was very helpful at the front desk. She made us feel welcome after a very long day and answered all of our questions!

Check in Was extremly fast and Martha was able to check me in a bit earlier than 3 . Thank you front desk and bar staff it was great Rooms are big

I love this hotel the attention to detail its the best I have seen the people working there are very nice you want to be his friend also the rooms are very clean and comfortable. I wish I could stay more but I'm here because of work but I will recommend this hotel to my friends Martha the receptionist it such a nice person

They are very friendly and helped me get into my room fast. They were nice about letting me use the next-door swimming pool. Will recommend to a friend in the near future or stay again for business. The only thing is that there are no restaurants nearby the hotel so you will have to travel to eat or get delivery

I had a very nice stay, everything was clean. Natalie at the front desk was very helpful. It’s about 10 minutes from downtown which is nice

Our stay was amazing thank you Natalie she is awesome hope we see you again thank you for all you do your awesome