Homewood Suites by Hilton Phoenix-Avondale

DUST, PILLS, AND SPIDER WEBS! These were all things we found during our 1 night stay. Dust on the ceiling, curtains, curtain rods, ceiling corners, and even up the walls! Left over hair accessories from previous persons stay. Stains all over the curtains as well.This shows that sanitation and cleaning wasn't done properly.

Breakfast was awesome! Family suite had plenty of room for our family with the two bedrooms and a common space. My only recommendations would be adding a chair and another bedside lamp in the king size room, and lighting in the common room space (there was none). Only concern is that underneath the beds is not blocked by a box base like we usually see, and it obviously hadn’t been checked as we found a couple of empty Gatorade bottles and a pair of tennis shoes there.

Staff was super friendly and helpful. I would like to give a special thanks to Antoinette. Made us feel super welcome. Everyone was very nice. She just had something very welcoming about her.

You get what you pay for. Room obviously needs an upgrade or remodel. Shower pressure was poor.

Little run down but great staff good breakfast and easy parking. Restaurant at sister hotel next door was good also.

First time here the evening clerk was very pleasant everytime and made it easy to check in. All staff was wonderful

This property is not the best Hilton property I've ever stayed at, but the customer service is immaculate. We were driving into town really late and I called to let them know well in advance (also previously added a 'Late Arrival' comment on the reservation). From the front desk rep that I spoke to on the phone and then in person upon arrival, to the rep that I interacted with the next morning, everyone was so pleasant and genuinely nice. The customer service was more than enough to make up for the 'less than wow room' decor and sub-par cleanliness of the dishes in the full size kitchen or the corners of the bathroom. I personally wouldn't stay here again but I did appreciate the hospitality.

Homewood suits is usually one of our favorites for the family, but this hotel was underwhelming and seemed to need maintenance to upkeep the property

Staff was great and friendly. Breakfast was great...having coffee 24/7 was awesome...I would definitely stay there again.