Hotel Chicoutimi

Montant payé sur le site :201$ Montant à l’hôtel: 161$ ????? Propreté 2/10 Bruit:2/10

We stayed for two days. On *******, the hotel was advertised as dog-friendly. We checked in with our dog. 2 days later, upon checkout, the hotel slapped $100 dog charge on us. We were not made aware of this charge prior to checking in, as there was no mention of it on the *******. As I informed the clerk of this fact, I was told that I needed not to have relied on ******* and looked on the hotel website. Not only does the staff not know the meaning of « hidden charge », their idea of customer service is quite deficient. The haggled for everything, from breakfast to a bottle of water. And this after we paid the $250 per night! Not recommending this hotel, and planning to dispute the hidden dog charge. Small-time pettiness is their philosophy.

Renovated room with a Murphy bed. Very clean and a good sized room. However the Murphy bed did not go up so we had one desk chair and the bed to sit on. Also the drains in the bathroom drained very very slowly. There is a clear glass table in a sitting area in the lobby that's kind of hard to see if you are not looking directly at it. I end up falling over it cutting and bruising my shin.

Staff was very professional and efficient, the room was super clean, decorated with taste and the bed was extremely comfortable

4th floor is cluttered with furniture, including both sides of the door to the room. Fire exits difficult to access. Impossible to get a room on another floor nor a refund. We did not feel safe and left to stay somewhere else.

The location is fantastic - in downtown Chicoutimi with a breathtaking view of the Saguenay River. Be sure to book a river view room. Also close to shops and restaurants. However, the hotel was under construction. The first room I was placed in was right in a construction zone - so I requested a different room. They accommodated the request and relocated me to a room on a higher floor away from the construction. Accessibiity is an issue -- lots of stairs at the entrances. It is a historical hotel in a beautiful city -- once the renovations are complete, I'm sure all will be back on track.

The staff was extrêmement friendly and nice. Quick to respond and quick to help. The rooms are clean but the bathrooms are dated. My room faced the street and it was loud (Friday night). Not the fault of the hotel but still I woke up

This is my 2nd stay at Hotel Chicoutimi, which means I enjoyed it the first time. I love the location and the front desk staff was super friendly. This time, however, a few things proved disappointing: (a) the room had a funny smell (no idea what); (b) the small waste basket next to the coffee maker was full of garbage from the previous stay(s); (c) I ran into a cleaning staff person on my way to the elevator, said good morning, and in return I met with silence and a stone-cold face; and (d) the decoration in the hallway on the third floor makes you feel like the entire floor is under renovation (to be honest, I was not sure what was going on with that). I will still return to the hotel, but I hope that these negatives are not there to stay.

Hotel was ok, but no reception counter just a table as reception. Receptionist seemed disturbed at check in time. Stayed 2 nights, but room was not serviced so no coffee for 2nd morning, couldn’t print a hotel receipt as it would take 5 minutes. I’ll try a different hotel in the area next time!