Residence Inn Bakersfield West

We stayed on Feb. 13th-14th in a 1 bedroom suite in Room 101. It appeared to be clean but in the middle of the night we found bed bugs. When we reported it to the staff, the extremely downplayed the situation and offered no kind of resolution to the problem. The customer service here is horrible! From the moment we checked in, the front desk rep was extremely rude, and when we talked to the manager I could tell with her attitude that’s where the employees get it from. Seems like it’s acceptable behavior to be rude at this hotel. Never again. Save your money and book elsewhere.

The location is convenient and there is parking included and plentiful on the property. The room was spacious and clean but with some minor flaws. Free Wi-Fi was of decent speed, sufficient for streaming and video chat. Breakfast was ok with a decent selection, but the orange juice tasted like concentrate and was only palpable when diluted. Staff was overall friendly but a little dismissive: no acknowledgement or greeting in the morning during a multi-day stay and issues raised were not resolved for days. Felt like the bare minimum of maintenance was done. After a rainstorm there was debris around the pool area and even a chair inside the pool which was left unattended for several days. Three parking spots in front of the property were permanently blocked off with cones for "maintenance crews" when they could have been left to patrons instead.

Hotel was great. Looked fairly new. Staff was friendly and welcoming. Our room was spacious and clean. The bathroom was spacious shower could have been scrubbed better but it was clean. Bed was comfy but pillows way too soft for my liking.If we come back to Bakersfield we would definitely stay here.

The room is very clean and spacious. Unfortunately, other people from the room above me make so much noise.

Very nice hotel. Clean, the beds are very comfortable and check in was quick and easy.

I stayed for a long business trip, so I wanted a place that was apar**ent like. Their suite with a kitchenette was perfect for my needs. Very modern and accommodating for technology. Most outlets had standard usb ports (not the c usb). Staff is friendly. Many are new and they don’t always have answers to questions, so a bit of patience was required. I had housekeeping refresh my room every few days. The results were inconsistent. Sometimes, used towels were taken without being replaced. Once my kitchen towels were not taken, but moved to on top of my coffee basket where my coffee pods are kept. Coffee pods were sometimes replaced, other times, not. Trash was emptied but fresh trash bags were forgotten. Each time was a surprise. Once they washed my breakfast dishes in my sink. That was unexpected and very nice of them. Anyway, this inconsistency could be resolved with a standard service checklist. Breakfast had more hot food variety than any place I’ve ever stayed. Really enjoyed that.

Coffee and hot water were removed from lounge area, hope they could be there all the time for guests!

My work has me travel around 30% of the year. I stay a lot of places. This hotel is top notch. The layout was conducive to work. The bed was fabulous. I didn’t have to put up with the typical brick pillows. I would like this hotel to travel with me so I can use it on every trip.

Room is clean, spacious than most of the Residence I have stayed. There’s also a lot of variety for breakfast.