numa I Caja Apartments

In August 2022, I reserved and paid in advance for a 3-bedroom, 2 bathroom Numa Caja apartment so that my family could travel to Barcelona for the week after Christmas. When our flight landed in Barcelona, I received an email from Numa letting me know that this apartment was no longer available due to a technical issue and was offered a one bedroom/1 bathroom apartment in the same building for a 15% discount. I was also told that we could cancel by 6 pm that evening for a full refund. Even though this apartment seemed too small for my family, we decided to check it out to see if we could make it work for us, since we had nowhere else to go (also Numa told us that they had no other apartments available in Barcelona). The apartment was tiny. There was an uncomfortable-looking sofabed in the extremely small living room. The bathroom was attached to the one bedroom and had a sliding door that did not work very well. The apartment was very cold and the heat did not work. Numa said that they would bring us some space heaters for the apartment, which was an obvious fire hazard. Since it was not yet 6 pm, we decided to cancel our reservation and leave immediately to find a hotel. Numa informed us that since we had gone and looked at the apartment that they would still charge us for the first night, even though we had decided before 6 pm that we would not stay. We were sad and exhausted, but found a hotel nearby that had space for my family. Of course, we had to pay much more than we did for the Numa Caja apartment since we had to do all of this at the last minute during the day after Christmas. This was a nightmare for us and we received horrible customer service from the staff at Numa.