Mercure Selangor Selayang

Nth special... Overall is clean if u looking for a place to sleep at Selayang. I will rate this hotel 3.8 star

A very warm and clean hotel. The front desk officer was really helpful. Not much happening within the area. But the WiFi was good enough for my work and stay at this hotel.

Good customer service Good value for money good location

There is a difference of overall quality compare to Mercure Glenmarie, this include e.g. room, breakfast etc

Room is cold as per my request on my booking request. Room ver clean, water heater function well. Receptionist very nice. Keep it up your service.

The hotel has Very clean and spacious room, with Helpful workers.

The room was comfy. Got really troubled in parking. The reception said just tell the guard at the parking gate that we are hotel guest. At the parking gate, there was no guard, no assistance even i already push the buttons so many time. Ended up i need to pay rm16 for parking. The receptions were irresponsible!

Extremely terrible experience. I took connecting rooms. One of the room, air con, fridge and phone was not working. All they did was gave reasons after reasons. They sent the maintenance guy at 10pm to.get it repaired. Will attach the evidence with this. Raise my problems upon check out, they say they will investigate. When I call to follow up, the first call.they say head of department not in office. & my subsequent calls they don't answer.

For a 4-Star hotel, the facilities and service are on par with other hotels in the region and the price is reasonable. The only setback was that after parking the car in the basement, I could not open the door acess to the hotel lift because I did not have the pin number that was required to open the door. Luckily a maintenance crew who was passing by helped me to open the door. When I qestioned the receptionist, I was told that we must call them to obtain the pin number and open the door. I feel this is quite absurd because it was not mentioned while I did the booking on the internet, nor was there any message from the hotel about this requirement.